Launchpad crashing TS Server

Hi All-

We are having a big problem with TeamSite

TeamSite 6.5
Windows 2003 Server EE

It seems that the launchpad (periodically) is crashing the TeamSite server. We will upload a file, the launcpad feeezes, then when we try to log back into TeamSite:

"Unable to establish a connection with the server"

This only seems to happen when using the launchpad. We have to reboot in order to get the Y:\ back

Any ideas? Thanks,

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Comments

bpg

is there anything in your iwtrace/server/ events log?

not sure if this is related to your problem but it may be worth checking that the launchpad_hostname setting in iw.cfg is set to the fully qualified domain name of the server. if there are name resolution problems, then this may be causing the crash. also check all references to the server name and change to the FQDN if required

hope this helps.

brendan

Migrateduser

The only time I have seen this happen is if the file has been marked
read-only in the filesystem (e.g., from Windows Explorer, etc) and you
try to upload it, ie overwrite it. Not sure if this is what you're doing as
there's not really enough details here. Did you talk to support and what
did they say?

Jason Heirtzler
Interwoven Engineering

test.rptdesign

cat5

Have you opened a support case? If so, I'd be very interested in what the solution is. We had the same problem yesterday. First time using Launch Pad, also.

I see the following in the EVENTSUBD.LOG at the time the user started importing:

EVENTSUBD.LOG

14:45:30.296 ERROR [server-8] - Failed to process message due to out-of-memory error

java.lang.OutOfMemoryError

So unless this is a cryptic message, it looks like we have insufficient memory to handle the load.

Our environment is slightly different; TS 6.5, Win 2K SP4. I have only 1GB memory in this development server (dual processors) so I'm going to add memory and see if that fixes it. If not, I'll open a support case.

Edited by cat5 on 01/20/05 10:12 AM (server time).

dkuntze

I having the same problem with the basic same setup

hardware:
4 x Xeon 2.8
4GB RAM

With this robust setup, I haven't seen any OutOfMemory errors... but I get the same result. I also have the same problem when I issue a series of rapid fire "get latest" commands. I'm starting to get really unconfortable using TS 6.5 as a result.

I also have a support case that has been open for about two weeks.

smenon

How have you configured the event subsystem? Do you use the default database option or do you configure event subsystem to point it to MySQL or any other commercially available RDBMS? if you used the default database option, then you might be running into openJMS issue with the default database. If yes, look for an openjms.db file and see how large it is. If it is in the order of GBs, then please stop your event susbsystem, servlet engine delete this file and restart both services.

--Sunil Menon
Product Manager
Interwoven, Inc.

Ottawa_IWOV

It seems that our problem is tied to the Virus Scanner software that is installed on the base images for development and production servers. Will keep you posted as I learn more ...

dkuntze

The event subsystem is using a external MS SQL server.