E Mail not being received by Author on reject

r_pal007

Hi!
I am using the Author Submit E Mail Workflow on Team site 5.5.2. The E Mail is being sent to the reviewer who is the owner of the area whenever an author submits a task. But in case the reviewer rejects the task, the task goes back in the To Do List of the author but no E Mail is sent to the author indicating pending work. I am logging evey event in /iw-home/tmp/iw_solutions_debug.log but it logs only in case of submission and not in case of rejection. So cant figure out what the issue is ?


Below is an excerpt from author_submit_with_email.wft file:

<workflow name="Author Submit with Email"
owner="__TAG__('iw_areaowner');"
creator="__TAG__('iw_areaowner');"
description="__TAG__('iw_submit_comment');">

<externaltask name="Email_Approver"
owner="__TAG__('iw_user');"
start="t"
description="Please complete the task">

<areavpath v="__TAG__('iw_workarea');"/>
<successors>
<successorset description="Author Content Approval">
<succ v="Approver"/>
</successorset>
</successors>
__INSERT__(get_cmd("iw_solution_email.ipl", "Approver"));
<template_script><![CDATA[
if (@submit_file != 0)
{
__INSERT__("<files>\n");
for (my $i=0; $i < @submit_file; ++$i)
{
__INSERT__("
<file path='$submit_file[$i]' " .
"comment='__TAG__(File_comment_$i);'/>");
}
__INSERT__("</files>\n");
}

]]></template_script>
<activation>
<pred v="AuthorWork"/>
</activation>
<variables>
<variable key="iw_mailheader_pt" value="reviewer_iwmailheader.tpl"/>
<variable key="iw_mailbody_pt" value="reviewer_iwmailbody.tpl"/>
</variables>
</externaltask>

<usertask name="Approver"
owner="__TAG__('iw_areaowner');"
description="Author Content Approval"
readonly="t">
<areavpath v="__TAG__('iw_workarea');"/>
<successors>
<successorset description="Approve">
<succ v="Submit"/>
</successorset>
<successorset description="Reject">
<succ v="AuthorWork"/>
</successorset>
</successors>
<activation>
<pred v="Email_Approver"/>
</activation>
</usertask>

<usertask name="AuthorWork"
owner="__TAG__('iw_user');"
description="Author Work">
<areavpath v="__TAG__('iw_workarea');"/>
<successors>
<successorset description="Done">
<succ v="Email_Approver"/>
</successorset>
</successors>
<activation>
<pred v="Approver"/>
</activation>
</usertask>

<submittask name="Submit"
owner="__TAG__('iw_areaowner');"
description="Content Submission"
unlock="t"
savecomments="t">
<areavpath v="__TAG__('iw_workarea');"/>
<successorset>
<succ v="End"/>
</successorset>
<activation>
<pred v="Approver"/>
</activation>
<variables>
<variable key="submit_cmt" value="__TAG__('iw_submit_comment');"/>
<variable key="submit_info" value="__TAG__('iw_info_comment');"/>
</variables>
</submittask>


<endtask name="End">
<activation>
<pred v="Submit"/>
</activation>
</endtask>



In email_map.cfg the following entries are there:
<emailConf>
<user name="raaa" fullname="Reviewer" email="11@abc.com"/>
<user name="acauth" fullname="AC Author" email="22@abc.com"/>
</emailConf>


In case of rejection the no mail comes to 22@abc.com

Thanks in advance..

Adam Stoller

The workflow wasn't designed/written to send email to the author upon rejection by the reviewer. If you want that functionality you would have to add it - and in the case of OOTB workflows - the recommendation is that you *copy* the existing wft to another location (e.g. IWHOME/local/config/wft/your-org-name/wft-name.wft) and then edit that copy.

Alternatively, you might be able to make use of the IWHOME/local/config/wft/solutions/configurable_author_submit.wft - which I believe provides for the possibility of sending email to the author upon rejection (you'll need to read the documentation within the code for the wft and associated files to understand it though).

--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com