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OD deployment hangs
megamala
We are encountering this problem some times that too only one user. The Deployment hangs , never ending , neither failure nor completed. Here is receiver log, receiver log and base log didn't write completly.
[Thu Oct 7 16:43:15 2004] Deployment INITIATED
id=0 server: Interwoven OpenDeploy(5.0.1 Build 7082 Interwoven 20020314)
id=0 server: Protocol Version(5.0) OK
id=0 server: Connection Id(id=0)
id=0 server: platform: server(UNIX), client(UNIX)
id=0 server: Transaction Mode: ON
id=0 server: Mode(normal)
id=0 server: Protocol(rcp)
id=0 server: Buffer Size (8000)
id=0 server: Host(128.11.161.78)
id=0 server: User(root)
id=0 server: Deployname(.deploy_to_production371261.deploy.production)
(2) id=0 server: Connection accepted!
(2) id=0 server: Buffer Size (8000)
id=0 server: BEGINNING Transactional Deployment
ENG: 2004-10-07 16:43:15 EDT Thread-14647 After SETUP res=0
ENG: 2004-10-07 16:43:15 EDT Thread-14647 exiting setup
ENG: 2004-10-07 16:43:15 EDT Thread-14647 entering awaiting-dotask
ENG: 2004-10-07 16:43:15 EDT Thread-14647 still waiting for 0
ENG: 2004-10-07 16:43:15 EDT Thread-14647 exiting awaiting-dotask
ENG: 2004-10-07 16:43:15 EDT Thread-14647 entering dotask
ENG: 2004-10-07 16:43:15 EDT Thread-14647 COMPARE
id=0 server: Destination directory [/home/httpd/htdocs/portal2/Agov2]
id=0 server: Options: do_deletes user=shankara group=www file_perm=0664 dir_perm=2775
ENG: 2004-10-07 16:43:15 EDT Thread-14647 After COMPARE res=0
ENG: 2004-10-07 16:43:15 EDT Thread-14647 write Longline TASKDONE in COMPARE sub stage
ENG: 2004-10-07 16:43:15 EDT Thread-14647 PRECOMMIT
id=0 server: Receiving item[./Agov2/images/featurestory/20041007_KMH_re-entry.jpg] [reason file_list]
(3) id=0 server: dir for tempfile [/home/httpd/htdocs/portal2/Agov2/Agov2/images/featurestory]
(3) id=0 server: -- Processing file(/home/httpd/htdocs/portal2/Agov2/Agov2/images/featurestory/20041007_KMH_re-entry.jpg)
ERROR: Could not create file (/home/httpd/htdocs/portal2/Agov2/Agov2/images/featurestory/20041007_KMH_re-entry.jpg-iwtmp), errno=17.
(3) id=0 server: Cleaning: /home/httpd/htdocs/portal2/Agov2/Agov2/images/featurestory/20041007_KMH_re-entry.jpg-iwtmp
ERROR: Could not get file data(./Agov2/images/featurestory/20041007_KMH_re-entry.jpg).
ERROR: Failed deploying file_list.
ENG: 2004-10-07 16:43:15 EDT Thread-14647 After PRECOMMIT res=-1
ENG: 2004-10-07 16:43:15 EDT Thread-14647 exiting dotask
ENG: 2004-10-07 16:43:15 EDT Thread-14647 entering awaiting-rollback
TIA
MM Guptha
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Comments
Migrateduser
Do you possibly have multiple deployment legs updating the same target directory?
Todd Scallan
Director of Product Management
Interwoven
t: 408-530-7167
e:
tscallan@interwoven.com
megamala
But when I do the deployment with same user again then its deploying and formar deployment still running. I checked the process using ps -eaf, there are 10 deployments are running from past 5 days.
TIA
MM Guptha
iwovGraduate
Use iwodserverstatus instead of ps -aef to see if there are any deployments running.
there are 10 deployments are running from past 5 days
Do you really have any deployment that
runs
for days ?
megamala
Use iwodserverstatus instead of ps -aef to see if there are any deployments running
I don't see any iwodserverstatus command under OD-home/bin.
there are 10 deployments are running from past 5 days
The following deployments are hanged.
> ps -eaf | grep "gov1"
gov1 26520 26518 0 16:43:12 ? 0:00 /bin/sh /home/local/OpenDeployNG/bin/iwodstart deploy_to_production -inst 37126
gov1 24106 24087 0 Oct 05 ? 0:00 sh -c /home/local/OpenDeployNG/bin/iwodstart deploy_to_production -inst 367425
nagaraj 17652 28442 0 13:41:00 pts/1 0:00 grep gov1
gov1 24109 24107 0 Oct 05 ? 2:26 /home/local/OpenDeployNG/jre/bin/../bin/sparc/native_threads/java -classpath /h
gov1 26495 28973 0 16:43:11 ? 0:01 /home/local/iw-home/iw-perl/bin/iwperl /home/local/iw-home/local/bin/deploy_to_
gov1 24129 24127 0 Oct 05 ? 2:21 /home/local/OpenDeployNG/jre/bin/../bin/sparc/native_threads/java -classpath /h
gov1 26490 28973 0 16:43:10 ? 0:01 /home/local/iw-home/iw-perl/bin/iwperl /home/local/iw-home/local/bin/deploy_to_
gov1 24107 24106 0 Oct 05 ? 0:00 /bin/sh /home/local/OpenDeployNG/bin/iwodstart deploy_to_production -inst 36742
gov1 26516 26515 0 16:43:12 ? 0:00 /bin/sh /home/local/OpenDeployNG/bin/iwodstart deploy_to_production -inst 37126
gov1 7631 7629 0 Sep 30 ? 6:09 /home/local/OpenDeployNG/jre/bin/../bin/sparc/native_threads/java -classpath /h
gov1 24087 28973 0 Oct 05 ? 0:01 /home/local/iw-home/iw-perl/bin/iwperl /home/local/iw-home/local/bin/deploy_to_
gov1 7637 7634 0 Sep 30 ? 5:57 /home/local/OpenDeployNG/jre/bin/../bin/sparc/native_threads/java -classpath /h
gov1 26519 26516 0 16:43:12 ? 0:41 /home/local/OpenDeployNG/jre/bin/../bin/sparc/native_threads/java -classpath /h
gov1 26518 26495 0 16:43:12 ? 0:00 sh -c /home/local/OpenDeployNG/bin/iwodstart deploy_to_production -inst 371266
gov1 24127 24126 0 Oct 05 ? 0:00 /bin/sh /home/local/OpenDeployNG/bin/iwodstart deploy_to_production -inst 36743
gov1 24098 28973 0 Oct 05 ? 0:01 /home/local/iw-home/iw-perl/bin/iwperl /home/local/iw-home/local/bin/deploy_to_
gov1 26515 26490 0 16:43:12 ? 0:00 sh -c /home/local/OpenDeployNG/bin/iwodstart deploy_to_production -inst 371261
gov1 7632 7610 0 Sep 30 ? 0:00 sh -c /home/local/OpenDeployNG/bin/iwodstart deploy_to_production -inst 359882
gov1 7634 7632 0 Sep 30 ? 0:00 /bin/sh /home/local/OpenDeployNG/bin/iwodstart deploy_to_production -inst 35988
gov1 24126 24098 0 Oct 05 ? 0:00 sh -c /home/local/OpenDeployNG/bin/iwodstart deploy_to_production -inst 367430
gov1 26522 26520 0 16:43:12 ? 0:41 /home/local/OpenDeployNG/jre/bin/../bin/sparc/native_threads/java -classpath /h
gov1 7629 7628 0 Sep 30 ? 0:00 /bin/sh /home/local/OpenDeployNG/bin/iwodstart deploy_to_production -inst 35987
gov1 7604 1 0 Sep 30 ? 0:01 /home/local/iw-home/iw-perl/bin/iwperl /home/local/iw-home/local/bin/deploy_to_
gov1 7628 7604 0 Sep 30 ? 0:00 sh -c /home/local/OpenDeployNG/bin/iwodstart deploy_to_production -inst 359877
gov1 7610 1 0 Sep 30 ? 0:01 /home/local/iw-home/iw-perl/bin/iwperl /home/local/iw-home/local/bin/deploy_to_
TIA
MM Guptha
nipper
>I don't see any iwodserverstatus command under OD-home/bin.
I see from your logs you are on OD 5.0.1
iwodserverstatus
OpenDeploy server host: localhost, RMI registry port: 9173
OpenDeploy server is alive.
0 deployments are currently active.
iwodservergetversion
Version 5.6.0.0.0 Build 15978 Interwoven 20030121
both in $OD-HOME/bin
megamala
> ./iwodservergetversion
Version 5.0.1.0 Build 6348 Interwoven 20020211
TIA
MM Guptha
nipper
Can you tail the receiver logs on the targets ? Are these the same deployments or different ? Using the
-inst switch ?
Andy
iwovGraduate
I don't see any iwodserverstatus command under OD-home/bin.
Can't recall right now if 5.0.1 had the iwodserverstatus command.
iwovGraduate
If your deployments are hung for 5 days I would tend to think they are not doing anything useful anymore. Why not clean them up and then try ?
Adam Stoller
Check diskspace on the receiver. I've seen instances (more with versions older than 5.6) where running out of diskspace on a receiver would cause the deployment to hang on the sender - and the only way to fix it was to stop/restart the receiver and try the deployments over again.
Another source of hanging deployments could occur if you were deploying from something like a workarea, where the files can get changed out from under OD while it's attempting to deploy them (I actually can't remember whether this caused hanging or failure - but it did generate error messages in the log files about not finding the expected amount of bytes).
--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com
megamala
We have enough Diskspace on receiver. When we try to deploy 2nd time (where 1st time it was hanged) then deploying fine. But 1st one is hanging forever utill we stop and start the OD server. This is happing one one user.
TIA
MM Guptha
Adam Stoller
What is the source area location of the deployment? Is it in an edition? in staging? in a workarea? or outside of TeamSite?
--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com
megamala
Source is Staging and its file list deployment.
TIA
MM Guptha
13adam13
Does the file ./Agov2/images/featurestory/20041007_KMH_re-entry.jpg exist on the STAGING area?
Does the person that is trying to deploy it have read access on that file?
--Adam Wilson
Senior Programmer
megamala
Yes, the file exists in the Staging. yes person has read access on that file. When the user try to deploy send time it is doing fine but first time it is hanging (not all the time , most of the time).
TIA
MM Guptha
Adam Stoller
I can't remember off-hand the do-s/don't-s regarding this - but if you are using "/default" or "/iwmnt/default" as the path to your source area - try changing it to "/.iwmnt/default" (note the '.')
The reason for this is that you might be running into a timing problem with the cache and the first time you try to deploy from staging the file might not be there (or might be in the process of being placed into the cache) and this might cause a problem for OD if it's trying to access the file and it's in different states when it first looks at it (to determine what actions to take) and when it next looks at it (to take those actions).
--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com
megamala
I changed my deployment config from /default to /.iwmnt/default, still it is hanging.
massheal 22145 22144 0 11:00:10 ? 0:00 /bin/sh /home/local/OpenDeployNG/bin/iwodstart deploy_to_production -inst 42938
massheal 22144 22070 0 11:00:10 ? 0:00 sh -c /home/local/OpenDeployNG/bin/iwodstart deploy_to_production -inst 429389
massheal 22147 22145 0 11:00:10 ? 0:04 /home/local/OpenDeployNG/jre/bin/../bin/sparc/native_threads/java -classpath /h
TIA
MM Guptha
TS5.0.1 on Solaris
Adam Stoller
Contact Support.
--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com
