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Login Issues with 6.1 and Login Expiration

System

I have tripped upon an annoyance with logging into CCPRO and CCSTD (logging out of one and into the other) when the iw.cfg value ui_login_lifetime is set to the value infinite. I have tried different combinations of values for the ui_login_lifetime together with cookie_lifetime and discovered that when ui_login_lifetime is set to infinite, and then I restart TeamSIte, when I attempt to move from CCSTD to CCPRO by logging out and back in, the login screen just sits there while the bar at the bottom of the browser that implies it's spinning its wheels just keeps filling in. I'm basically stuck. And when I change the value of ui_login_lifetime to something else, like 30D (meaning 30 days), restart TeamSite and go back and forth between the UIs via the login screen, it works seamlessly. So what's the deal with setting ui_login_lifetime to lifetime, which is a valid value (documented in the Admin Guide on pg. 30/31)? Why would it affect logging out and back into TeamSite in such a detrimental way?

The reason I want to use the infinite value for the login timeout is because I plan on utilizing URL Commands enbedded in emails during workflow, which will allow users to act on tasks through the email links rather than logging into TeamSIte, and as long as they once-upon-a-time logged into TeamSite, clicking on one of those links will just do the right thing without prompting anyone for a login. But now I clearly can't rely on that.

Dave Smith
Sr. Software Engineer
Nike, Inc.
(503) 671-4238
DavidH.Smith@nike.com

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Comments

ReggieRWalker

I am having the EXACT same issue. I'm glad to know that it wasn't just me!

Migrateduser

I'm glad to hear that - I opened a support case - if I can convince them that it's a bug, I'll forward you the bug number so you can add your company's name to it. Thanks for letting me know you're feeling the pain.

Dave Smith
Sr. Software Engineer
Nike, Inc.
(503) 671-4238
DavidH.Smith@nike.com

ReggieRWalker

Cool. I'll do that. Thanks Smitty.

Migrateduser

FYI - support was also able to duplicate this problem and is submitting it to be determined whether it's a bug or a "feature". I will report the number when I get it.

They suggested a workaround to be setting the ui_login_lifetime to be 5Y (5 years), but that's just a workaround since the docs state that infinite is a valid option.

Dave Smith
Sr. Software Engineer
Nike, Inc.
(503) 671-4238
DavidH.Smith@nike.com