Problem while attaching files

System

My workflow hangs when I attached the (existing file). The next Task is an external task in which I am calling a perl script to send notifications. The Notifications are working fine if I don't attach files but hangs when I attach files to it.

It would be a great help if anybody have faced the similar problem and can share the solution to it. Thanks in Advance.

Saurabh Gupta

example of task is : -
<usertask name="Edit Content."
owner="saurabh"
description="Edit Content."
start="f">
<areavpath v = "/default/main/Training/saurabh/WORKAREA/saurabh"/>
<successors>
<successorset description="Begin Review Process">
<succ v="Review Work Rohit"/>
</successorset>
</successors>
</usertask>
if I attach files while going through "Edit Content" Task, the next Task "Review Work Rohit" hangs otherwise it works fine.

<externaltask name="Review Work Rohit"
owner="saurabh"
description="Review Work Rohit"
start="f">
<areavpath v = "/default/main/Training/saurabh/WORKAREA/saurabh"/>
<successors>
<successorset description="Review Work By Rohit">
<succ v="Review Work By Rohit"/>
</successorset>
</successors>
<command v = "d:/Interwoven/TeamSite/iw-perl/bin/iwperl.exe d:/Interwoven/TeamSite/iw-perl/site/lib/sendNotification.pl -to sa -from sa -message reviewNotification"/>
<variables>
<variable key="commentTask" value="Edit Content."/>
</variables>
</externaltask>

Dwayne

The problem is more likely to be in the perl script which processes the notifications than in the job specification file.

What I would suggest to debug this would be to run the perl script directly from the command line for one of the "hung" jobs just as TeamSite is doing, to see where the problem lies. In all probability, you've got a typo in a block of code that loops over the attached files. Misspelled a method name, something like that. So it's not a syntax error - it only gets hit when that block of code is executed..

So, for example, if the job that died is job 12345, and this external task is task id 12347, then the command that you'd run would be:

d:\Interwoven\TeamSite\iw-perl\bin\iwperl.exe d:/Interwoven/TeamSite/iw-perl/site/lib/sendNotification.pl -to sa -from sa -message reviewNotification 12345 12347

My guess is that you'll see an error message and the script will die.

--

Current project: TS 5.5.2/6.1 W2K