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TS6.01 Preview&Generate works for some but not all
obradoa
After upgrading to TS6.01 SP1 we are finding that certain users can not preview or generate a file from a DCR. Another user with exact same privileges can both preview and generate.
Any idea on how to fix this?
Thanks
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nipper
What platform ?
You are certain it is BOTH preview & generate ? Then check the permissions of the directories and
files they are replacing.
Can you run iwregen fname ? What do you get ?
Adam Stoller
Unless you can provide more details (and I'm not sure what) you might have to go through Support for help on this.
--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com
obradoa
This was for Win2K.
Apparently the user did not have permissions to iw-home folder. After the user has been moved to a group that has permissions to iw-home folder, the problem was resolved.
Thanks for your help. Running "iwregen file" from the command line helped me troubleshoot this.