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Help!!!Can not preview in TeamSite6.1+SP

Rogerok

The preview function can not perform in TeamSite, Anyone can help me some notes about how to resolve this issue!!

When I preview a DCR, the preview page will show a blank page and stop to show the content.

Thanks a lot!

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Adam Stoller

You're using TS6.1 SP1 - okay.
Now - the questions:

What platform/OS is the TS server?
What platform/OS is the client machine?
- Does this happen on all client machines?
Which UI are you using?
- CCPro?
- CCStd?
- WebDeskPro?
What are you using for the customer web server?
- Are you sure it's running and configured properly (default is to listen on port 81)?
What are you using for a client browser (including version)?
- Have you tried other browsers?
- Do you have something like the Google Toolbar - with pop-up blocker on?
Have you looked at all the log files? like:
- iwui/error_log?
- iwtrace.log?
- iwserver.log?
- iwevents.log?
- etc.

--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com

Rogerok

1. The OS is Windows 2000 Server+SP4
2. Client & Server machine all still have the problem
3. Both ccpro & ccstd
4. TeamSite & IIS all still start service properlly
5. IE6 plus SP1, do not block pop-up page
6. I have traced all log files, but found nothing useful

It seems that preview function paused and can not generate temp preview files in TeamSite, including examples in TeamSite.
And I also can not use the CLT "iwgen" to generate output file by spcifying DCR and PT in command line.

crying~~~

Other functions still works except preview page.

Edited by Rogerok on 08/04/04 04:54 AM (server time).

Adam Stoller

I'd suggest you download the latest version of Support's diagnostic scripts, run them, and then open a case with Support to help you track down the source of the problem.

Chances are it will end up being something "simple" (they usually are, once they're identified ;-) - but it's the kind of thing you could knock your head against for more than a week if you try doing it yourself and this is one of the reasons Support exists - use them (and let us know what it turned out to be...)

Good luck,

--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com

Rogerok

yes,
My friend of InterWoven company has used the diagnostic scripts and open a case with Singapore InterWoven.
But they just told me to update the lastest windows service pack and download the lastest version of InterWoven TeamSite.
And what I used is already the lastest TeamSite version plus SP.
So I have to come here for help! Wanna get information from those who have the same problem ever.

But, if I can identify what the problem is, I am very happy to share with you! Smiley Happy

)

Adam Stoller

Sigh - so much for Support when you need them... (perhaps someone else from Support will see this and chime in?).

My customer is (a) still on 5.5.2, (b) on Solaris, (c) doesn't use the OOTB Preview functionality [long story that's been described in bits and pieces throughout various forum posts] - given all that, I can't really offer any additional assistance at this point. Perhaps someone with Windows 6.1Sp1 environment will be able to respond...

--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com

Dwayne

And I also can not use the CLT "iwgen" to generate output file by spcifying DCR and PT in command line.
Are you getting any error messages when you try to use iwgen? That might help to track this down.

Can you create regular files (not from a DCR) in the same workarea where you're seeing this problem?

I have seen a strange situation where, if the user who's logged into TeamSite doesn't have read access to the TeamSite installation directory tree (C:\Iw-home, or whatever it is on your server) then this problem can show up. Try it with a user who is a member of the "Administrators" group, and see if it works properly.

--

Current project: TS 5.5.2/6.1 W2K

Jeremy

If you take your templating.cfg file and open it in something like WordPad are there any strange characters at the begining of the file? I had this with a new install. Seemed that the encoding of templating.cfg that was shipped with Teamsite caused problems - not sure how though.

Using UltraEdit I converted to ASCII and it was fine after that.

Just a shot in the dark though.

Rogerok

Hi Dwayne
1. "iwgen" doesn't prompt any error message except for command help
2. I can create any file or directory
3. I logon using Administrator and admin who owns this WORKAREA

Thanks for your analyzing

Rogerok

Hi Jeremy

I knew your concern because I have the same problem like you when I convert ASCII to UTF-8 encoding with UltraEdit. And sometime the begining of templating.cfg file will be added a "." sign.

But in this case I am sure that the templating.cfg file is a validated XML file.

Thanks for your help

Edited by Rogerok on 08/04/04 06:56 AM (server time).

Dwayne

OK. So much for that idea.

If iwgen is giving you a help message, then it seems likely that you're not giving it the correct parameters on the command line. If you believe that you are, but it's still not working, it might be helpful to paste an example of the command line you're running into a message, so that we can take a look.

You've said that Preview doesn't work. What about Generate? If you click on the Generate button and choose an output file, then:

rapid

W2K, TS 6.1 + SP1
I have the same config as yours but do not have this problem.
just as an FYI, i had a post about my problems
http://devnet.interwoven.com/forums/cgi-bin/showthreaded.pl?Cat=&Board=PRODUCTS_TEAMSITE&Number=37459&Search=true&Forum=All_Forums&Words=rapid&Match=Username&Searchpage=0&Limit=25&Old=allposts&Main=37459

Does virtualization(when you click on an html page, does it show up) work?
I assume it does. since you mentioned that everything else works.

Were these templates working previously(in earlier versions)?
One possibility i can think of is if there is some error in your Presentation Template. But, if generate works, so should preview.
else i would try to test with a bare minimum Presentation Template.
Also have you set a preview-dir in your templating.cfg? Are permissions set for that preview directory?

Sr. App. Dev,
TeamSite 5.5.2>>6.1 on W2K

Rogerok

OK, for example:
iwgen -t "Y:\default\main\TestBranch\WORKAREA\TestArea\Test\presentation\test.tpl" -r "Y:\default\main\TestBranch\WORKAREA\TestArea\data\testdata" "\default\main\TestBranch\WORKRAEA\TestArea\test.html"

I also found that if the preview function is not OK, the generate can not work either.

Additionally, I found the preview function doesn't work just the day before yesterday. And the preview is OK before.
And I don't install any other softwares on that computer excecpt for surf on internet.

Rogerok

I wrote a very very easy presentation file afterward. But when the preview page show, it will looks like paused and show nothing.

I can used preview function before I found the problem come up suddenly.

I also want to know wether you updated your Windows on Microsoft website after you updated WIndows SP4?

Dwayne

iwgen -t "Y:\default\main\TestBranch\WORKAREA\TestArea\Test\presentation\test.tpl" -r "Y:\default\main\TestBranch\WORKAREA\TestArea\data\testdata" "\default\main\TestBranch\WORKRAEA\TestArea\test.html"

Your directory structure is not correct in this command line. All of the template related files (except the output file) should be under templatedata. Perhaps you just forgot it in the command line you showed?

If it's not too big, you might try doing a screen capture of the command window where you're doing the iwgen command, and then attaching it to your message.

--

Current project: TS 5.5.2/6.1 W2K

Rogerok

yes, I forgot the "templatedata" direcotory.
Because the TeamSite server is in my office so I can not paste the command line to you.
But, I make sure that the command string is correct! As you know, I have told you that TeamSite Server 's preview function doesn't work suddenlly. So those Workflow, DCT and PT are wrote when preview function is OK.
When I found that preview function is not OK, my external task wrote with Perl in workflow template which contain "iwgen" command can not work.

So I want to know that wether I should update the lastest packs on windows or just updated to SP4? As I know that TeamSite 6.1 need windows+SP4 in documents.

Dwayne

I'm afraid I'm out of ideas. It sounds like a permission probem to me, except for the fact that your external tasks aren't working either. You might check to make sure that SYSTEM and the local administrator accounts are both in the master.uid file, but that's a long shot, to be sure.

I can't give you any guidance on which SP to use. You'll have to work with Interwoven support on that one.

Sorry I wasn't more help.

--

Current project: TS 5.5.2/6.1 W2K

Rogerok

It's nothing~~
Thanks for your efforts! Smiley Happy

rapid

Hmmm.. did it a cpl of months ago.
Our System shows Microsoft Windows 2000 5.00.2195 Service Pack 4.
When we upgraded Windows SP4, we installed all the available patches.

I am now installing (9) Critical Updates on that server.
Will let you know if there is any change in behaviour.

This may be a repetition - check the IIS and iw-webd logs for any meaningful message.

TeamSite 5.5.2>>6.1 on W2K

Johnny

This could be a long shot, but it happened to me.

Have a look at your system TMP/TEMP settings.

Are there any disk usage/ file permission issues there?

I recently reinstalled TS 6.1 + SP1 on our dev server (win2k) and it stopped working.

It turned out to be related to tomcat though, I moved the TEMP settings to another disk and cleaned up the old ones, rebooted and up it came.

You haven't described the exact issue so I may be way off, it doesn't hurt to try i guess

John Cuiuli

Rogerok

Today I reinstalled OS & TeamSite but preview functions still doesn't work.
Now I show my step about installation of TeamSite:
1. Install Windows Server
2. Install Windows SP4
3. Upgrade the packs from WebSite
4. Install TeamSite6.1
5. Make sure all TeamSite service can start after I input the license key
6. Install TeamSite SP1
7. Make sure all service can work

Then, I create system users and group, create TestBranch and TestArea in TeamSite using Administrator user. Modify the "templating.cfg" file in order to execute "xml" category example. And copying "xml" example directory to "tempatedata" below TestArea.
When I logon TS with Administrator or other valid users, I still can not preview!!!

Crying again~~~~

What I have done is wrong????

mgal

Does generate works? What happens when you generate a file and then try to view it? Also in templating.cfg, if you are not using custom dtd's i believe the dcr-type should be "iwov".

ex: data-type name="deptInfo" dcr-type="iwov"

Hope this helps,

Thxs,

Mohammed Gazal.

Adam Stoller

Was IIS [re]installed and configured to listen on [TS-default] port 81?

I.e. is the problem that preview won't generate the files, or that you cannot view the preview-generated files?

--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com

rapid

i know i have asked this. but check out iw-home\iw-webd\logs\error.log
that should at least have some info on the error.

Rishi Athalye
TeamSite 5.5.2>>6.1 on W2K

Rogerok

Dear All:

I have reinstalled OS and TeamSite for many times in those days. In the end, I found the reason of this questions!!

I think the IIS is attacked on the internet
I made this conclusion because:
1. Installed Windows 2000 Server+SP4 and upgraded to the lastest packs from the website
2. Installed TeamSite6.1+SP1
The above is OK, but...
The first time, my server is connected to internet. And all the TeamSite services and functions is OK after installation. But suddenly, just like previous case, preview and generate functions doesn't work...
So the second time, I only make my server just in local intranet. And all services and functions is OK after installation by above 2 steps.
So the web security is important

Roger