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Missing branches

mk2004

Hi,

I am able to login into teamsite but nothing comes up on the window . No branches are visible on the left panel, it was working till then.
running Teamsite 5.5.2 on win2000 server.

Thanks in advance

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Comments

Lozza

If you have remote administration access to the server, connect and check to see if the IFS is still mounted, i.e. is the Y: drive visible in an explorer window?

You might also want to check your logs (iwserver.log, iwtrace.log) for errors at the time this happened.

nipper

what happens when you use dos to go to the Y drive ? Or explorer ?

Start perusing log files

mk2004

I can browse the IFS drive Y:\ I can explore all the branches, workareas through windows explorer.

I see the following in the iwtrace.log

[Thu Mar 17 09:54:53 2005] Warning: this system is configured with different values for the
[Thu Mar 17 09:54:53 2005] initial and maximum pagefile size. It's strongly recommended that
[Thu Mar 17 09:54:53 2005] you use the same value. Low memory condition is triggered based
[Thu Mar 17 09:54:53 2005] on the initial size.
[Thu Mar 17 09:54:53 2005] Cache size: 30000
[Thu Mar 17 09:57:18 2005] TFSEnvironment: inode cache 30000
[Thu Mar 17 09:57:28 2005] Batch Jobs Thread started
[Thu Mar 17 09:57:29 2005] C:\Interwoven\iw-home\etc\iw.cfg: rpc_threadcount=64

iwovGraduate

Which role you are using to login ?
Does it make a difference if you login as master ? admin ? ...
Does this happen for all users ?
Do you have branch/workarea security = on in your iw.cfg ?
Can you edit any files in a workarea directly from IFS (windows explorer) ?

nipper

Can you post a screenshot of the TS GUI ?

Also what happened/changed when this stoped working ?

Anyone mess with the iwui user or permissions ?

stefanmaier

Hi,
are you the only person who has this problem?
Or is it a general server problem?

What's with your browser?
Do you have deleted your browser cache?

Stefan

mk2004

Clearing the cache doesn't help and this problem is present for all the roles.
I can change the content of the files through windows explorer.

Adam Stoller

Check the logs in IWHOME/local/logs/iwui/ and the other log files in IWHOME/local/logs/ to see if any of them contain information that might shed some light on the situation.

My guess is that there's a permissions issue but that's it's somewhere you haven't looked yet.

--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com