Visual Annotate locking up users IE

We're a new Teamsite customer and our implementation just went live this week. Visual Annotate is used in the review process of the workflows. In testing they had very little problems. Now on the users workstations, nearly everyone has problems. The symptom is when they select "review", Internet explorer hangs and doesn't recover. At first we thought we narrowed it down to spaces in the file names. When created new test HTML files without spaces, VA worked. Now even files that have no spaces cause IE to hang, and its possible that its something within the content of the HTML files themselves, or so I thought until today. One user with the problem on her own computer can annotate the same file on another computer without issue. Does anyone know if this is an IE configuration issue, or if you have experienced this in your environment, please give us a clue?

I have an outstanding support case, but so far no luck and the users are getting antsy.

Thank you.
Cheryl

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Migrateduser

I'll ask someone to look at this post; which version of TeamSite are you using (including Service Pack level)?

lissa

cat5

Hi Lissa, and thanks. We're using TS 6.5 with the last patch, but not SP1 yet. Windows 2000, SP4.

Cheryl

smenon

What client OS are your users running on? If it is Windows XP SP2, then Visual Annotate is not supported on Win XP SP2.

--Sunil Menon
Product Manager
Interwoven, Inc.

cat5

There's a mix of NT 4 (only a few), 2- XP Pro (SP1) and the remainder (about 35) on Win2K SP4. The users with XP don't have a problem with the HTML file that locks up the 2K users. I suspect the browser is translating differently, but I have no idea.

Cheryl

cat5

We resolved this issue. No one here would have gotten it because it involves very non-standard (I believe) practices at work in this case.

In this case there is another application that generates HTML files. In order to edit these HTML files, the users are copying the text and pasting it into an MS Word document, and saving them with an HTML extention. So they are not standard HTML files at all, but word docs. Then they are imported into TS as part of a workflow where the review process hangs IE.

Users are being retrained on a new procedure.