LaunchPad Files does not exist?

Has anyone seen this error? I get it when I try to use a url link to edit a file.

http://localhost/iw-cc/edit?vpath=//teamsite/default/main/internet/WORKARA/myworkarea/index.shtm

It doesn't always happen the first time I click that url, but if I do it a couple times the error shows up in the iw-webd/logs/error.log. This is on 6.5 with SP2, and on Windows 2000..

[Wed Apr 13 12:39:20 2005] [error] [client 127.0.0.1] File does not exist: d:/iw-home/httpd/webapps/content_center/teamsite/launchpad/com/interwoven/launchpad100/strings_en.class
[Wed Apr 13 12:39:20 2005] [error] [client 127.0.0.1] File does not exist: d:/iw-home/httpd/webapps/content_center/teamsite/launchpad/com/interwoven/launchpad100/strings.class
[Wed Apr 13 12:39:20 2005] [error] [client 127.0.0.1] File does not exist: d:/iw-home/httpd/webapps/content_center/teamsite/launchpad/com/interwoven/sharedutils100/strings_en.class
[Wed Apr 13 12:39:20 2005] [error] [client 127.0.0.1] File does not exist: d:/iw-home/httpd/webapps/content_center/teamsite/launchpad/com/interwoven/sharedutils100/strings.class
[Wed Apr 13 12:39:20 2005] [error] [client 127.0.0.1] File does not exist: d:/iw-home/httpd/webapps/content_center/teamsite/launchpad/com/interwoven/clientutils100/strings_en_US.class
[Wed Apr 13 12:39:20 2005] [error] [client 127.0.0.1] File does not exist: d:/iw-home/httpd/webapps/content_center/teamsite/launchpad/com/interwoven/clientutils100/strings_en_US.properties
[Wed Apr 13 12:39:20 2005] [error] [client 127.0.0.1] File does not exist: d:/iw-home/httpd/webapps/content_center/teamsite/launchpad/com/interwoven/clientutils100/strings_en.class
[Wed Apr 13 12:39:20 2005] [error] [client 127.0.0.1] File does not exist: d:/iw-home/httpd/webapps/content_center/teamsite/launchpad/com/interwoven/clientutils100/strings_en.properties
[Wed Apr 13 12:39:20 2005] [error] [client 127.0.0.1] File does not exist: d:/iw-home/httpd/webapps/content_center/teamsite/launchpad/com/interwoven/clientutils100/strings_en_US.class
[Wed Apr 13 12:39:20 2005] [error] [client 127.0.0.1] File does not exist: d:/iw-home/httpd/webapps/content_center/teamsite/launchpad/com/interwoven/clientutils100/strings_en_US.properties
[Wed Apr 13 12:39:20 2005] [error] [client 127.0.0.1] File does not exist: d:/iw-home/httpd/webapps/content_center/teamsite/launchpad/com/interwoven/clientutils100/strings_en.class
[Wed Apr 13 12:39:20 2005] [error] [client 127.0.0.1] File does not exist: d:/iw-home/httpd/webapps/content_center/teamsite/launchpad/com/interwoven/clientutils100/strings_en.properties
[Wed Apr 13 12:39:20 2005] [error] [client 127.0.0.1] File does not exist: d:/iw-home/httpd/webapps/content_center/teamsite/launchpad/com/interwoven/clientutils100/strings.class
[Wed Apr 13 12:39:20 2005] [error] [client 127.0.0.1] File does not exist: d:/iw-home/httpd/webapps/content_center/teamsite/launchpad/symantec/itools/resources/ErrorsBundle_en_US.class
[Wed Apr 13 12:39:20 2005] [error] [client 127.0.0.1] File does not exist: d:/iw-home/httpd/webapps/content_center/teamsite/launchpad/symantec/itools/resources/ErrorsBundle_en_US.properties
[Wed Apr 13 12:39:20 2005] [error] [client 127.0.0.1] File does not exist: d:/iw-home/httpd/webapps/content_center/teamsite/launchpad/symantec/itools/resources/ErrorsBundle_en.class
[Wed Apr 13 12:39:20 2005] [error] [client 127.0.0.1] File does not exist: d:/iw-home/httpd/webapps/content_center/teamsite/launchpad/symantec/itools/resources/ErrorsBundle_en.properties
[Wed Apr 13 12:39:20 2005] [error] [client 127.0.0.1] File does not exist: d:/iw-home/httpd/webapps/content_center/teamsite/launchpad/symantec/itools/resources/ErrorsBundle_en_US.class
[Wed Apr 13 12:39:20 2005] [error] [client 127.0.0.1] File does not exist: d:/iw-home/httpd/webapps/content_center/teamsite/launchpad/symantec/itools/resources/ErrorsBundle_en_US.properties
[Wed Apr 13 12:39:20 2005] [error] [client 127.0.0.1] File does not exist: d:/iw-home/httpd/webapps/content_center/teamsite/launchpad/symantec/itools/resources/ErrorsBundle_en.class
[Wed Apr 13 12:39:20 2005] [error] [client 127.0.0.1] File does not exist: d:/iw-home/httpd/webapps/content_center/teamsite/launchpad/symantec/itools/resources/ErrorsBundle_en.properties

David R Musser
Eye Street Software
540-542-5257
dmusser@eyestreet.com
Win2k, TS 6.5 SP1, OD 6.01

Find more posts tagged with

Comments

iwovGraduate

I have seen this in my 6.5 on W2K.
So far no users have complained about any problems such as edit. So I assumed these messages are safe to ignore.

I have also seen similar messages in 6.0/6.1 on W2k.

DavidMusser

And you didn't fix it... come on!!! Just kidding.. I am opening a case on this... I didn't think they would be a real issue, I just am doing a run through of the system to make sure my configurations/code don't cause any errors... so when i saw this I'm like is it me, or is it the system. Smiley Happy

Cause at first I was using an old script and calling the webdesk link which does the same thing ;-)

David R Musser
Eye Street Software
540-542-5257
dmusser@eyestreet.com
Win2k, TS 6.5 SP1, OD 6.01

Adam Stoller

I think this kind of thing has been happening for several releases - and we were always told we could ignore them - but it is an annoyance - especially when trying to find messages of significance when looking through the log files.

If you get a bug or FR for this - please post the ID.

--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com

DavidMusser

Fish, Will do.

Also just to update you also get this when you edit a file from the Workflow Task UI in cc standard. Haven't tried pro yet, but I'm assuming it's broke there as well. I'll get a case number/FR for this.

David R Musser
Eye Street Software
540-542-5257
dmusser@eyestreet.com
Win2k, TS 6.5 SP1, OD 6.01

lhdavis

I see these messages in our error.log file too and we are on TS 6.1 SP1, W2K SP4.

Let me know the FR/Bug # so we can attach our name to it as well.

Luke Davis
Open Technology Group, Inc.
luke.davis@med.va.gov

DavidMusser

Luke,

I have a support case open now.. incident ID: 1217797. Do you want me to tell them med.va.gov has the issue as well? Or do you want to contact support? I'm assuming this is for VA.

If/when they move this to a FR/BUG I will let eveyone know... I'd say it's not a FR cause that would be for a feature... Is it a feature to not want Junk in the logs? or is that a bug that it prints junk to the logs :-)

-D

David R Musser
Eye Street Software
540-542-5257
dmusser@eyestreet.com
Win2k, TS 6.5 SP1, OD 6.01

lhdavis

Since we're on different TS versions, I'll open up (yet another) support case separately for the VA Smiley Happy

I will refer to your case number though if that's cool with you. Thanks for the info.

Luke Davis
Open Technology Group, Inc.
luke.davis@med.va.gov

DavidMusser

Please do refer to my case as well.

-D

David R Musser
Eye Street Software
540-542-5257
dmusser@eyestreet.com
Win2k, TS 6.5 SP1, OD 6.01

lhdavis

Did a little debugging and created a support case (I'll update the number later) with the following information:
TS 6.1 SP1, W2K SP4

We occasionally see the following LaunchPad error messages in our error.log file.

[Tue Apr 12 15:49:19 2005] [error] [client 10.2.17.138] File does not exist: d:/iw/iw-home/httpd/iw/launchpad100/com/interwoven/launchpad100/strings.class
[Tue Apr 12 15:49:19 2005] [error] [client 10.2.17.138] File does not exist: d:/iw/iw-home/httpd/iw/launchpad100/com/interwoven/launchpad100/strings_en.class
[Tue Apr 12 15:49:19 2005] [error] [client 10.2.17.138] File does not exist: d:/iw/iw-home/httpd/iw/launchpad100/com/interwoven/launchpad100/strings_en_US.class
[Tue Apr 12 15:49:19 2005] [error] [client 10.2.17.138] File does not exist: d:/iw/iw-home/httpd/iw/launchpad100/com/interwoven/launchpad100/strings_en_US.properties
[Tue Apr 12 15:49:19 2005] [error] [client 10.2.17.138] File does not exist: d:/iw/iw-home/httpd/iw/launchpad100/com/interwoven/sharedutils100/strings.class
[Tue Apr 12 15:49:19 2005] [error] [client 10.2.17.138] File does not exist: d:/iw/iw-home/httpd/iw/launchpad100/com/interwoven/sharedutils100/strings_en.class
[Tue Apr 12 15:49:19 2005] [error] [client 10.2.17.138] File does not exist: d:/iw/iw-home/httpd/iw/launchpad100/com/interwoven/sharedutils100/strings_en_US.class
[Tue Apr 12 15:49:19 2005] [error] [client 10.2.17.138] File does not exist: d:/iw/iw-home/httpd/iw/launchpad100/com/ms/security/PolicyEngine.class
[Tue Apr 12 15:49:19 2005] [error] [client 10.2.17.138] File does not exist: d:/iw/iw-home/httpd/iw/launchpad100/com/ms/security/PolicyEngine.class
[Tue Apr 12 15:49:19 2005] [error] [client 10.2.17.138] File does not exist: d:/iw/iw-home/httpd/iw/launchpad100/com/interwoven/clientutils100/strings.class
[Tue Apr 12 15:49:19 2005] [error] [client 10.2.17.138] File does not exist: d:/iw/iw-home/httpd/iw/launchpad100/com/interwoven/clientutils100/strings_en.class
[Tue Apr 12 15:49:19 2005] [error] [client 10.2.17.138] File does not exist: d:/iw/iw-home/httpd/iw/launchpad100/com/interwoven/clientutils100/strings_en.properties
[Tue Apr 12 15:49:19 2005] [error] [client 10.2.17.138] File does not exist: d:/iw/iw-home/httpd/iw/launchpad100/com/interwoven/clientutils100/strings_en_US.class
[Tue Apr 12 15:49:19 2005] [error] [client 10.2.17.138] File does not exist: d:/iw/iw-home/httpd/iw/launchpad100/com/interwoven/clientutils100/strings_en_US.properties
[Tue Apr 12 15:49:19 2005] [error] [client 10.2.17.138] File does not exist: d:/iw/iw-home/httpd/iw/launchpad100/symantec/itools/resources/ErrorsBundle_en.class
[Tue Apr 12 15:49:19 2005] [error] [client 10.2.17.138] File does not exist: d:/iw/iw-home/httpd/iw/launchpad100/symantec/itools/resources/ErrorsBundle_en.properties
[Tue Apr 12 15:49:19 2005] [error] [client 10.2.17.138] File does not exist: d:/iw/iw-home/httpd/iw/launchpad100/symantec/itools/resources/ErrorsBundle_en_US.class
[Tue Apr 12 15:49:19 2005] [error] [client 10.2.17.138] File does not exist: d:/iw/iw-home/httpd/iw/launchpad100/symantec/itools/resources/ErrorsBundle_en_US.properties

I have been able to duplicate the errors by asking differents users to click “Import” from ContentCenter Standard and/or ContentCenter Professional. Upon initial loading of the applet for that session, the error is generated in the log file. If a user cancels the Import function and then clicks “Import” again, the error log is not updated with these messages so it looks like some type of caching is being done for this error message.

If I delete all my cookies and files through IE’s Tools – Internet Options, then relogin to either ContentCenter and click “Import”, the error is again generated in the log file.

I believe Dave Musser has also created a support case for this issue on TS 6.5, case 1217797. Thanks.

Luke Davis
Open Technology Group, Inc.
luke.davis@med.va.gov

Migrateduser

This message has been in the logs since 5.5, probably 5.0 - so a couple of
years. It's essentially harmless. Perhaps a bit annoying, but harmless.

Regards,

Jason Heirtzler
Interwoven Engineering

DavidMusser

Yes, harmless, but when the system is locked down where i am at, every error has to be reported, logged, etc... so simple messages I can say they are not an issue, but when it says Files does not exist, it's kind of hard to say.. yup that's the way it's designed... they simpley want to make sure this file does not exist... it's when it does that there's an error :-)

For my part having the case will let me report... yes it's a known bug, and here's the case number etc... and then it will just be as you said an annoyance :-)

David R Musser
Eye Street Software
540-542-5257
dmusser@eyestreet.com
Win2k, TS 6.5 SP1, OD 6.01

lhdavis

Dave,
Here is what I heard back from IWOV Support:
"The error that occurs in the error.log file is because of the locale package being used, which inturn determine the locale of the OS hosting the launchpad application.

You could probably checkout the KB articles
articleID: 2418
articleID: 46128
to know more about this. These messages does provide some information regarding the localization issues."

This gist of the KB articles says these messages are written to the error log as a result of how Java handles locales and to simply ignore the message. So now you'll have somewhere to point your customer towards when they ask why there are so many of these error messages in your log file Smiley Happy

And my case number was 1217823, FYI.

Hope that helps!
Luke

Luke Davis
Open Technology Group, Inc.
luke.davis@med.va.gov

DavidMusser

Yes I just got the same thing back. I'm going to submit a feature request that they clean these up... that's just... bell it would start with the letter "b" but I won't go any farther with it. :-)

-D

David R Musser
Eye Street Software
540-542-5257
dmusser@eyestreet.com
Win2k, TS 6.5 SP1, OD 6.01

lhdavis

Sounds good Dave. Please post the FR number if it gets assigned one Smiley Happy

Along those same lines, I also see the following messages in the error.log:
[Wed Mar 09 13:22:52 2005] [error] [client 10.2.16.237] File does not exist: d:/iw/iw-home/httpd/webapps/content_center/command/com/interwoven/merge200/merge/strings.class
[Wed Mar 09 13:22:52 2005] [error] [client 10.2.16.237] File does not exist: d:/iw/iw-home/httpd/webapps/content_center/command/com/interwoven/merge200/merge/strings.class
[Wed Mar 09 13:22:52 2005] [error] [client 10.2.16.237] File does not exist: d:/iw/iw-home/httpd/webapps/content_center/command/com/interwoven/merge200/merge/strings_en.class
[Wed Mar 09 13:22:52 2005] [error] [client 10.2.16.237] File does not exist: d:/iw/iw-home/httpd/webapps/content_center/command/com/interwoven/merge200/merge/strings_en.class
[Wed Mar 09 13:22:52 2005] [error] [client 10.2.16.237] File does not exist: d:/iw/iw-home/httpd/webapps/content_center/command/com/interwoven/merge200/mpTOOLS/mpEDIT/strings.properties
[Wed Mar 09 13:22:52 2005] [error] [client 10.2.16.237] File does not exist: d:/iw/iw-home/httpd/webapps/content_center/command/com/interwoven/merge200/mpTOOLS/mpEDIT/strings.properties
[Wed Mar 09 13:22:52 2005] [error] [client 10.2.16.237] File does not exist: d:/iw/iw-home/httpd/webapps/content_center/command/com/interwoven/merge200/mpTOOLS/mpEDIT/strings_en.properties

I believe these may be a result of trying to resolve submit conflicts but was wondering if anyone else has seen them as well.

Luke Davis
Open Technology Group, Inc.
luke.davis@med.va.gov

lhdavis

BTW, I was told the feature request for this (not sure if it's what you created or not) was 60032.

Luke Davis
Open Technology Group, Inc.
luke.davis@med.va.gov

DavidMusser

Yes, that is my feature request... feel free to attach your company as well.

David R Musser
Eye Street Software
540-542-5257
dmusser@eyestreet.com
Win2k, TS 6.5 SP1, OD 6.01

Migrateduser

Yes, the KB is correct. The problem is really with how the JRE (java runtime environment)
searches for resource bundles. When the applet or application needs a resource bundle
(to show a localized string) it uses the standard java util class to find the correct bundle
and find the correct locale (this is a process of searching for the best match, eg. foo, foo_en,
foo_en_US, in different places..) and in the case of an applet the JRE checks both the
contents of the applet .jar/.cab and the server. Why it searches both the server and the
jar, I don't know - but I could make a good guess. Anyways, this was Sun's decision...

There actually are some advantages of this behavior, BTW. If someone wanted to
provide a localized version of LaunchPad (or the merge tool) into some language we
haven't done, say Swahili, they don't have to mess with a digitally signed applet; all the
need to do is drop the correct resource bundle on the server and the new locale is
found (I'm not saying this is supported - insert standard disclaimer here :-)

Anyways, this is why you see some 404 errors if you dig into the log. This search for
the resource bundle is part of the java runtime environment and really isn't our direct
control. I suppose someone could create a hack to filter just these specific strings out
of the log, but that seems like overkill.

Hope that clears it up a bit,

Jason Heirtzler
Interwoven Engineering

Adam Stoller

I think the complaint here is that as this is coming from a 3rd-party product that is distributed by, with and for use by Interwoven's products - it would seem to lie in Interwoven's lap to "do something" about it. Either (a) create the files that are being searched for and include them in the distribution to appease the JRE, (b) put "pressure" on Sun to either fix or provide a means of silencing these "harmless" messages, (c) provide a means of filtering those messages out before they get to the Interwoven product-created log files, (d) other [?]

I understand that Interwoven didn't write this piece of software - but it does explicitly use it and clearly it causes some amount of distress with your customers and implementors, so it would seem reasonable to believe that Interwoven should/could/would do something about it.

--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com

DavidMusser

Fish is correct. Something that could solve this would also be for IWOV to supply a log rotation tool for TS that would archive the logs and delete these things that don't really count as errors.
:-)

David R Musser
Eye Street Software
540-542-5257
dmusser@eyestreet.com
Win2k, TS 6.5 SP1, OD 6.01

lhdavis

Motion seconded.

On a serious note, is there a FR for a log rotation tool?

Luke Davis
Open Technology Group, Inc.
luke.davis@med.va.gov

Migrateduser

FR 46053.

regards,

lissa

graph.JPG

DavidMusser

And it will be in 6.7 :-) or ...

David R Musser
Eye Street Software
540-542-5257
dmusser@eyestreet.com
Win2k, TS 6.5 SP1, OD 6.01