Error while submitting files

Hi, I am getting the following error when submitting (using submit button on the toolbar) files from new branch + workarea i have created today. I also verified at the available_templates.cfg file and the "configurable_default_submit.wft" is avaliable for al lthe branches.

Error :

2005-04-26 10:51:49,948 [Thread-1] ERROR com.interwoven.ui.teamsite.workflow.job.NewJobCommand (tsuser2 commandID iw.ccpro.submit) - Could not find available submit workflow templates for user tsuser2 (admin, Workarea_A)

<template_file name='Submit Workflow' path='solutions/configurable_default_submit.wft'>
<command_list>
<command value='submit' />
<command value='all' include='no' />
</command_list>
<role_list>
<role value='author' include='no' allusers='yes'/>
<role value='all' include='yes' allusers='yes'/>
</role_list>
<branch_list>
<branch value="all" include="yes"/>
</branch_list>
</template_file>

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Comments

Adam Stoller

I suggest you post (as an attachment) your complete available_templates.cfg file.
The snippet you posted would seem to indicate that you (as tsuer2 logged in under the role Administrator) should have been taken to the solutions/configurable_default_submit.wft -- but perhaps there's something else in the configuration file that might be negating this?

--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com

infyniti

Fish, Please find the avaliable_templates.cfg file attched to the post.
Does it makes any difference if the branch is owned by iwovsys.

Branch Details :

Name: TEST
Location: //clb2ct02/default/main/DCX
Description: test
Created On: 4/26/05 9:59:02 AM
Locking: Submit
Based On: INITIAL
Owner: iwovsys
Group: tsgroup1
Administrators: iwovsys (owner) , root (group) ,
root (owner) , tsgroup1 (group)

User Details on the Server

clb2ct02 $ id tsuser2
uid=6666309(tsuser2) gid=30001(tsgroup1)
clb2ct02 $ groups tsuser2
tsgroup1

We are using TeamSite 6.1.0 on Solaris

Adam Stoller

I don't see anything in the available_templates.cfg file that you posted to indicate a reason for the failure you're experiencing.

Since the user (tsuser2) is a member of the group-for-sharing (tsgroup1) - and was logged in as an Administrator - it looks like it should have worked.

One "gotcha" I can think of - verify that IWHOME/tmp/cci directory exists -- the absence of that directory can cause problems with workflow.

Other than that - pending anyone else having some ideas - I'd suggest you contact Support and open a case with them.

--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com