New Forms Entry - greyed out

TS 6.01
Solaris

I have one user who when they log into TeamSite Professional the New Forms Entry is greyed out. I have confirmed that the permissions for this user is the same as 30 others who have the same access, is there any know bugs that would cause this?

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Migrateduser

What role is the user versus others and what does your available_templates.cfg look like?

I just read gfaus' comment just below mine and that raised a question... do you mean that the menu item is not available or that their DCR cannot be edited?

Current Environment(s):
(1) TS 6.5 on W2K3
(2) TS 6.1 SP1 on W2K3
By the way, I miss Unix terribly.

Edited by dave on 05/25/05 01:15 PM (server time).

Gregg Faus

It may be a stupid question, but did you ask whether they just viewed the form rather pull it up in edit mode?

awgolk

The user is an editor along with 30 of their co-workers. They log into TeamSite with Professional and Editor. They are inside the Workarea and click on File menu and their options are greyed out.

Edited by awgolk on 05/25/05 02:02 PM (server time).

awgolk

We dropped the user and added them back and was resolved.

Migrateduser

I am also having this problem with one of my users, but only in a particular branch. They go to the workarea and choose File->New Form Entry, but it's greyed out. So is new file and new folder. I don't have the luxury of being able to simply remove and readd the user at this time. At one point, I had her log off and log back on and it resolved the problem temporarily. If she navigates to the templatedata directory and to a specific template, then she can choose file->new form entry and it does come up. This is a less than satisfactory work-around.

My only suggestion to her was to clear all of her cookies, shutdown her browser completely, and then try again. We'll see if that works, but even if it does, it doesn't answer the question of "why is it happenning in the first place?"

- Jason

Chloe

We had the same problem. Some could access the New Forms Entry link and some had it greyed out. One of the persons who had the greyed out link deleted her cookies, opened a new browser and then she could access the link. Assuming that is what really fixed it, can anyone explain what is going on with the cookie that is causing this problem?

Migrateduser

It could have been a simple browsing mishap and that TeamSite thought she was at the branch level, where you can't create a new form, rather than within a single workarea. Not to sound weird, but I know that sometimes when I click too quickly, some of these functions are removed for me just because TeamSite thinks I'm "somewhere else" heirarchically.

If I wanted to test this, the next time I see this happen, I would click on the WORKFLOW tab and then click back to CONTENT. Then, I could see where TeamSite thought I was.