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Support Email not working

mannyroble

Hey everyone,
Does anyone know why all emails to support have been nouncing back undeliverable? Is the Interwoven email server down? I've been trying to send emails to support for most of the morning and they have been bouncing to me as fast as I can write them.

manny

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Comments

Migrateduser

What do the mail headers on the bounced message say?

Current Environment(s):
(1) TS 6.5 on W2K3
(2) TS 6.1 SP1 on W2K3
By the way, I miss Unix terribly.

mannyroble

Your message did not reach some or all of the intended recipients.

Subject: FW: Interwoven Support Case 1218070 -- Information Request
Sent: 6/6/2005 7:42 AM

The following recipient(s) could not be reached:

Long Su on 6/6/2005 7:49 AM
The message reached the recipient's e-mail system, but delivery was refused. Attempt to resend the message. If it still fails, contact your system administrator.
<exbesv02.Interwoven.com #5.2.1>

Migrateduser

Maybe it's just Long Su's email account? I haven't had the same issue but I also haven't gotten in touch with support recently, but I'm continuing the thread in hopes that someone from IW might answer your question more definitively than I.

Have you tried the generic "support@interwoven.com" address and does that fail?

Current Environment(s):
(1) TS 6.5 on W2K3
(2) TS 6.1 SP1 on W2K3
By the way, I miss Unix terribly.

mannyroble

Hey Dave,
The funny thing is I don't even know who this Long Su is - I got this error when I write to support@interwoven.com

Just was wondering if anyone had some insight.
Manny

Migrateduser

Hello

We received your email to our support box. I am following up with our IT department now to find out what is causing the return errors when people send mail. Hopefully we will have the issue corrected shortly.

Thank you for letting us know about the error,

Heather Simon
Interwoven Support

Adam Stoller

Chances are there was an internal mail forwarding list being used that still contained addresses for some ex-Interwoven folks (of which I believe Su Long is one) and Interwoven probably just finally deactivated the account (spring [account] cleaning).

--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com