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double requests while virtualizing a page

rob1234

we have an old install of Teamsite 5.5.2, we're having problems reconfiguring after it suffered hardware failure (no backups had run for months, grrr.)

Our first problem is that our IIS server is giving "The requested resource is in use." errors. Turning on caching (as per Microsoft KB) fixes this, howver, our users are generating asp pages through templates, and with caching on the page doesn't get displayed untill you bounce the web-server.

Interestingly though, at the root of this problem is the fact the teamsite is making TWO successive http requests for the asp page for each click within a Teamsite workrea. The first request made shows in the IIS logs a 200 - content served. However, the second request is always a 500 error. It seems that it's always the second request that get returned to the original brower window. The user, therefore, always gets this error.

So, I need one of two solutions either to ...

a) find out with teamsite makes these two reqeusts and eliminate one of them

or

b) fix IIS5 so it can serve both of these requests succesfully.

The KB article for the IIS problem is as follows.

http://support.microsoft.com/default.aspx/kb/182059

I'm completely at a dead end, so _any_ suggestions will be appreciated (apart from upgrade Teamsite, that ain't gonna happen Smiley Sad

)

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Adam Stoller

I'm completely at a dead end, so _any_ suggestions will be appreciated (apart from upgrade Teamsite, that ain't gonna happen Smiley Sad

)

How about upgrading IIS? Not sure it will help, but it probably couldn't hurt ...

I'd say "open a support case" - but since you know you're using a no-longer-supported version of TS - that probably won't get you too far.

--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com

IwovHeather

Hi,

Just wanted to chime in because questions about contacting support with 5.5.2 come up often.

Customers can still contact support with an unsupported version of TeamSite (in this case 5.5.2) while they are under maintenance. After opening the case, in order to continue receiving support, you will need you to submit an upgrade plan to continue receiving support on 5.5.2 until you upgrade. Support will open a case for you and try to answer any question you initially have on 5.5.2 though.

You can find information about what is necessary to receive support on end-of-life versions here:

https://support.interwoven.com/eol.asp

We still strongly encourage people to upgrade, and having a schedule with an upgrade plan will be necessary.

hth,

Heather

src.zip

rob1234

Unfortunately this system is being replaced, TS included, so there will be no plan to upgrade.

rob1234

I did think about that. We had the server patched up to it's eyeballs, but still get the error. I'm trying to find out if anyone here has got IIS6 on a server we can use. That might be the easiest option (if it works).

Thanks, Rob.