Can't run API/DQL, dm_agent_exec auth failed

Hi,

I've two Docbases with the same error (on the same content server), when trying to lauch API32 or DQL32 (or run dmbasic script) :

Couldn't connect as ADMIN_NAME

[DM_SESSION_E_CLIENT_AUTHENTICATION_FAILURE]error: "Failed to authenticate client. Please check server log for more detail."

Even when i'm starting my Content Server, i've not friendly logs :

Thu Nov 05 18:30:41 2009 [FATAL ERROR] [AGENTEXEC 4888] Detected during program initialization: Command Failed: connect,DOBCASE.DOCBASE,ADMIN_NAME,'',,,try_native_first, status: 0, with error message .

The dm_agent_exec utility is exiting due to a fatal error.

Thu Nov 05 18:31:41 2009 000000 [DM_SESSION_W_AGENT_EXEC_FAILURE_EXCEED]warning: "The failure limit of the agent exec program has exceeded. It will not be restarted again. Please correct the problem and restart the server."

I think everything was OK before I installed my full-text indexer (not on the same server that my Content Server), but I'm not sure it's really related...

I've installed one more Docbase (with no agent indexer) and everything is right with this one !

any hints? Keep in mind that i'm new in documentum world, so it might be newbie issue related

Thank you

PS : documentum 6.5 sp2

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Accepted answers

lastnitescurry

Stop all services.

flush cache and logs (as you already did)

Move *.keystore (dfc.keystore and wdk.keystore on mine) out of the config folder(s) which has dfc.properties.

The keystore file is (re)generated automiatically.... it is tied to server IP... if the IP changes then it will cause login failures.

And reboot again just to be paranoid android

All comments

clonak

Hi there Jeremy:

I have moved your question over to an amazingly technical community that may be able to assist you with your API/DQL run issue.

We are glad you are using the communities for your daily needs. Keep on participating!

Many thanks,
Kelly

Francois Dauberlieu

any changes in your config ? like domain name, admin passwords etc...

Did you try a good old reboot of your server ? I know server should run 24/7 but rebooting them from time to time can't hurt them either

jeremyprioux

I can't remember any changes I've done, apart from installing the fulltext indexer (on another machine).

This server is for development purpose so I've reboot and it's still the same.

I would like to use some API command to flush the cache etc... but that especially what I can't do : using api, dql etc..! Also I would like to add some locales using dmbasic script, and I can't do it

lastnitescurry

Stop all services.

flush cache and logs (as you already did)

Move *.keystore (dfc.keystore and wdk.keystore on mine) out of the config folder(s) which has dfc.properties.

The keystore file is (re)generated automiatically.... it is tied to server IP... if the IP changes then it will cause login failures.

And reboot again just to be paranoid android

jeremyprioux

Brian you're my hero !

Deleting the dfc.keystore and reboot solved my problem. I never changed my server IP so I don't know exactly what was the original source of the problem... (index agents from fulltext server maybe).

Francois Dauberlieu

I suppose your server is assigned an IP address automatically. I remember reading somewhere (can;t remember where though, maybe in some Documentum doc) that it's a good practice for the Documentum server to have a fixed IP address

My 2 cents

jeremyprioux

IP is fixed here (due to network config, not a "good practice" idea). But thanks for the advice !

Francois Dauberlieu

Actually meant good practice in the Documentum world, not necessarily in the real world

clonak

Hey there Jeremy:

I'm glad I steered you in the right direction. These Developer Community experts are amazing! The smartest technical contact base is right here in the Community.

Glad you got some resolution.

Best regards,

Kelly

lastnitescurry

glad to be of help... keystore appeared with the change over to java dmcl (5.3sp5).... tripped me up a few times... espically since I have moved to the virtual world (vmware).

I now include keystore kill in my cache & logs clean script.

jeremyprioux

Did I omit to say that I'm working with a virtual machine ? (vmware)

Sorry about that, I didn't know it was usefull !

12345qwert

Hi,

i've the same problem as was mentioned in main post, but i'm use 5.3sp6 (AIX, Oracle 9.2.0.8 Documentum 5.3sp6).

There aren't (on filesystem) file dfc.keystore etc.

Does anyone know how resolve it in my case.

with kindest regards,

Krzyszof

Panvivek

will post ques in other

DCTM_Guru

Hi Panvivek - its bad forum etiquette to piggyback off of someone else thread. Please start a new thread.