Failed: Job "dm_UserRename" in docbase

Hi,

dm_UserRename job is failing in our environment with following message.

Mon Dec 28 22:06:07 2009 729682: 23523[23523] TRACE LAUNCH: ./dmbasic -f./dm_event_sender.ebs -eMail -- "tqcnqa1" "nulldate" "Job_Failure" "[ERROR] [LAUNCHER 23522] Detected while completing processing for job dm_UserRename: FAILED: Method dm_UserRename return value was 1." "dm_UserRename" 087b2b468000025d "nulldate" 1 dm_null_id " " "dmadmin2" "dmadmin2" "event" " " "dmadmin2" "t3_tqcn_qa@toyota.com" undefined "t3_tqcn_qa@toyota.com" 1b7b2b4680bdab03 "12/28/2009 22:06:07" 0 "dm_job" " " 0 " " "smpqsq01|80" "" "/var/tmp/aaaVDay8T" ./dm_mailwrapper.sh " " "smtp.services.toyota.com"
dmExec::ForkLaunch() system(./dmbasic -f./dm_event_sender.ebs -eMail -- "tqcnqa1" "nulldate" "Job_Failure" "[ERROR] [LAUNCHER 23522] Detected while completing processing for job dm_UserRename: FAILED: Method dm_UserRename return value was 1." "dm_UserRename" 087b2b468000025d "nulldate" 1 dm_null_id " " "dmadmin2" "dmadmin2" "event" " " "dmadmin2" "t3_tqcn_qa@toyota.com" undefined "t3_tqcn_qa@toyota.com" 1b7b2b4680bdab03 "12/28/2009 22:06:07" 0 "dm_job" " " 0 " " "smpqsq01|80" "" "/var/tmp/aaaVDay8T" ./dm_mailwrapper.sh " " "smtp.services.toyota.com")

Can anybody help me on this to find root cause of this problem.?

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XdctmX

Trace the method dm_UserRename and post the trace details.

Chaithanya

Looks like the SMTP settings you have configured has problem, or the mail ID that has been configured with ur user account is wrong. The job may be failing when trying to send a job status mail to your user accn . Check the job report and see, if the user have been renamed properly or not?.

VijayAM

I have enabled "Trace Launch" for dm_userRename method, and got the below trace in logs.

Thu Dec 31 13:09:14 2009 177173: 26217[26217] TRACE LAUNCH: ./dmbasic -f../install/admin/userrename.ebs -eUserRename -- -docbase_name tqcnqa1.tqcnqa1 -user_name dmadmin2 -job_id 087b2b468000025d -method_trace_level 0
dmExec::ForkLaunch() system(./dmbasic -f../install/admin/userrename.ebs -eUserRename -- -docbase_name tqcnqa1.tqcnqa1 -user_name dmadmin2 -job_id 087b2b468000025d -method_trace_level 0 )
dmExec::ForkLaunch() returns: 256, errno: 9
dmExec::ForkLaunch() returning value: 1
dmUnderTaker: waitpid() results:
Pid:           26274
Errno:         0
DeathByExit:   1
ExitVal:       1
DeathByStop:   0
StopVal:       1
DeathBySignal: 0
SigVal:        0

Thu Dec 31 13:10:24 2009 067168: 26217[26217] TRACE LAUNCH: ./dmbasic -f./dm_event_sender.ebs -eMail -- "tqcnqa1" "nulldate" "Job_Failure" "[ERROR] [LAUNCHER 26216] Detected while completing processing for job dm_UserRename: FAILED: Method dm_UserRename return value was 1." "dm_UserRename" 087b2b468000025d "nulldate" 1 dm_null_id " " "dmadmin2" "dmadmin2" "event" " " "dmadmin2" "t3_tqcn_qa@toyota.com" undefined "t3_tqcn_qa@toyota.com" 1b7b2b4680be7297 "12/31/2009 13:10:24" 0 "dm_job" " " 0 " " "smpqsq01|80" "" "/var/tmp/aaabjainZ" ./dm_mailwrapper.sh " " "smtp.services.toyota.com"
dmExec::ForkLaunch() system(./dmbasic -f./dm_event_sender.ebs -eMail -- "tqcnqa1" "nulldate" "Job_Failure" "[ERROR] [LAUNCHER 26216] Detected while completing processing for job dm_UserRename: FAILED: Method dm_UserRename return value was 1." "dm_UserRename" 087b2b468000025d "nulldate" 1 dm_null_id " " "dmadmin2" "dmadmin2" "event" " " "dmadmin2" "t3_tqcn_qa@toyota.com" undefined "t3_tqcn_qa@toyota.com" 1b7b2b4680be7297 "12/31/2009 13:10:24" 0 "dm_job" " " 0 " " "smpqsq01|80" "" "/var/tmp/aaabjainZ" ./dm_mailwrapper.sh " " "smtp.services.toyota.com")
dmExec::ForkLaunch() returns: 0, errno: 0
dmExec::ForkLaunch() returning value: 0

As this method is dmbasic ebs method, i am struggling to debug the trace.

Please advise me if i need enable any more depth settings.

Thanks for update.

VijayAM

Emails are getting triggered without any issues, and i am getting this error status in email also.

i am running this job as tqcnqa1 user id, and docbase owner is dmadmin2. Both are having valid email id t3_tqcn_qa@toyota.com.

Can you please let me know how to check job report apart from trace logs.?

Thanks for update.

Chaithanya

Is the content you pasted above from job report? or job trace?. It should be job report i believe. You can increase the trace level on the job to 10 and try invoking the same. You can try viewing the Job Report as well as job trace from DA and check the same. Probably the trace should have exact details of what happened to the execution to fail.

Thanks

Chaithanya

VijayAM

Thanks Chaithanya.

I was going to Job Trace with trace level 10., and got more information that dm_user object 117b2b46800183e8 corrupted which is causing problem for dm_userRename.

I am deleting this object through database sql and rerunning this job.