Need the business benefits of upgrading to 6.5 from 5.3

Hoped that the EMC partner (sales?) channel would have something pre-prepared for us to plonk in front of reluctant upgraders - nothing doing and they didn't have any suggestion either! Do any of you guys have some persuasive business-orientated cases that you've used in the past?

The aim is to explain why it is in the customers' interest to upgrade rather than extend their 5.3 support.. Products are content server, DTC, web top, custom clients and ADTS.

Any suggestions much appreciated,

Paddy

PS Apologies if this is the wrong forum for this kind of request - I'm still not entirely familiar with the (no longer) new EDN.

Find more posts tagged with

Comments

DCTM_Guru

I havent seen anything like this from Partner Channel. Since a customer gets upgrade as long as they maintain their yearly maintenance contract, there is no incentive from EMC to get them on new version - they are focused on new licenses. That being said, the information you are looking for is the in the Release Notes for each product. The Release Notes for 6.5 also have changes in 6.0, so you just need to compile all of the new features from various products.

Paddy

Thanks Johnny. I agree that there's no direct incentive to get customers on new versions - however each round of upgrades has a cost to the customer associated with it and so is treated as an opportunity for them to look at competitive products (read Sharepoint). So to my mind it is in EMC's interest for existing customers to upgrade, and for them to provide sales materials to help.

I have already done exactly as you suggest and pulled together all the technical changes from the release notes - what I was hoping for was something more business oriented - stuff like "typically upgrade costs are paid back within **** period through savings in yyy". If I sound like a technical person floundering in sales spiel that's because I am - hence the request!