E-mail notification of task owner reassignment

Hi,

We are using TeamSite6.5 with SP2 in Windows,
When the owner is changed in the task detail of a job, is it possible to invoke the external taks that will send an email to the reviewers in the same way we send an e-mail when the task is assigned at the first time. How can we trigger this event. If i see the iwevents.log in iw-home\local\logs i don't see any event being fired when we change the owner and save the task.

any help is appreciated.
Thanks,
Mamatha.

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Comments

Adam Stoller

I thought there was an event when the owner of a task was changed - but I don't have a server to use to verify this right now.

If there isn't - the only thing I can think of is to program it into your WFT so that the tasks which might be reassigned via the GUI have a transition (e.g. "Re-assigned" that transitions back to the externaltask to send the email and then transitions back to the original task.

It's not "elegant" and it requires manual interaction to remember to do that transition - but it would probably work if you need it to.

In the meantime - if there is no event created for this action, you should open a case with Support to file a feature request

mamk

Thanks for the reply. We did request IW Support for the feature.
If i see the access.log when i change the author and save i see the URL as
129.245.90.208 - - [15/Feb/2006:18:22:08 -0600] "GET /iw-cc/command/iw.ccpro.job_properties?done_page=/iw-cc/ccpro/workflow/endupdate_handler.jsp&full_redirect=true&jobid=81813 HTTP/1.1" 200 35285 0 az1234
This means we don't have the control at this point. I am sorry i didn't understand when you said "the only thing I can think of is to program it into your WFT so that the tasks which might be reassigned via the GUI have a transition ".Could you please throw more light on that, when we don't have control at that point how can we do that.
Thanks again!

Adam Stoller

How is the task being re-assigned?

Through the GUI or via CLTs in a script or something?

If the job owner is changing the task owner, I believe the job owner can also transition the task (even though they aren't the owner).

This is also, I believe, true if the person performing the change of ownership is a 'master' user.

If you're doing it via a script - presumably as a 'master' user - then you can use CLTs like iwcallback and/or iwtaskselect (I believe those are the names - not looking at a TS server right now) to transition the task.

If the current owner of the task is re-assigning the task - then it's different. There you'd want another transition specifically for re-assignment - probably a cgitask - where the script would prompt for the new owner, transition the task - probably to a dummy task with a marginal wait time - and then re-set the owner of the original task.

mamk

The re-assignment is done through UI in the task details of the job. It's not the job owner who is changing the task owner, any other master user is doing it.
Thanks again!