viewing PDFs and Word Doc in Teamsite 6.5

agammehta

Hello All,
I am unable to view a PDF, Word, or Excel Doc in Teamiste 6.5. I went and updated iw.cfg file to:-

[iwproxy]
customer_webserver_port=81

[iwproxy_smartcontextedit_allowed]
_default=yes
_regex=.*\.(doc|pdf|xls)$=no

But still didn't make any difference. when I try to open pdf file it simple gives me error saying page cannot be found. But when I put my port number 81 it works fine. I also made few other changes in httpd.cong file change

#
# Port: The port to which the standalone server listens. For
# ports < 1023, you will need httpd to be run as root initially.
#
Port 80
-----------------------------------------------------------------------------------

still no success. I'm sure I'm missing something. Your help will be greatly appreciated.

Thanks,

Migrateduser

The first thing I would do is kill the iwproxy process and start it again from command line with the debug flag (iwproxy -d). This will show you a log of the proxy activity as it happens. I'd look at that first and see if it's returning anything strange.

I had a similar problem recently, but I'm doubtful that you're having this problem, too, but I also had to specify the port in order for assets to appear properly. The problem was that the password for the user that TeamSite sets up as an owner of the Y:\default directory (I take it you're on Unix, but you know what I mean) was messed up.

But like I said, iwproxy -d is usually a good starting point.

Dave

Current Environments:
(1) TS 6.5 on W2K3
(2) TS 6.1 SP1 on W2K3
(3) Vignette V7 Portal on Solaris 9