Error while transforming Word to PDF using DTS

Hi All,

I have installed DTS 6.5 spw , currently i am unable to transform Word document to PDF.Although Word to HTML rendition works fine.

I have not Enabled the Default PostScript printer driver,since i dont want PDF to post script txt.

I am getting below error during in log file :

CTSPluginHandlerImpl -       PDF failed, will try another media plug-in.
com.documentum.cts.plugin.common.CTSPluginException: failed to transform the file
    at com.documentum.cts.plugin.advancedpdf.AdvancedPDFPlugin.transform(AdvancedPDFPlugin.java:645)
    at com.documentum.cts.plugin.advancedpdf.AdvancedPDFPlugin.executeProfile(AdvancedPDFPlugin.java:400)
    at com.documentum.cts.impl.services.ctsplugin.CTSPluginHandlerImpl.callExecuteProfile(CTSPluginHandlerImpl.java:4268)
    at com.documentum.cts.impl.services.ctsplugin.CTSPluginHandlerImpl.executeAtomicProfile(CTSPluginHandlerImpl.java:2120)
    at com.documentum.cts.impl.services.ctsplugin.CTSPluginHandlerImpl.executeProfile(CTSPluginHandlerImpl.java:423)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at com.documentum.cts.impl.services.CTSServiceBaseImpl.invokeHandler(CTSServiceBaseImpl.java:715)
    at com.documentum.cts.impl.services.CTSPluginServiceImpl.executeProfile(CTSPluginServiceImpl.java:157)
    at com.documentum.cts.impl.services.task.document.DocumentTranscodeProcessor.callMediaPlugIn(DocumentTranscodeProcessor.java:237)
    at com.documentum.cts.impl.services.task.document.DocumentTranscodeProcessor.execute(DocumentTranscodeProcessor.java:126)
    at com.documentum.cts.impl.services.task.CTSTaskBase.doExecute(CTSTaskBase.java:491)
    at com.documentum.cts.impl.services.task.CTSTaskBase.run(CTSTaskBase.java:455)

Also would like to add that amoung all Four Adlib process , one Adlib Express Server is not responding .Could some one suggest me how to recfity above error .

Kind Regards

mridul mudgal

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Comments

Mudgal

Currently i Have installed the Trial Version of adlib license and all my FOur Aldib services are running fine .

but still i am getting the same error which i was getting before ,can some one suggest me how to get rid of this error .DO i need to installed any printer to the server ?

i am totally confuse since nothing is clear in installation guide.

Kind Regards

Mridul Mudgal

Mudgal

Thanks to our support guys ..resolved the issue ..

mpandit

Do you know the solution? We're having the same problem.

Mudgal

As far i can recall DTS 6.5 sp2 is only support on 32 bit OS .This caused issue while installation of DTS.

Could you please make sure that your OS is 32 bit .