TeamSite not starting.

Hi,

On trying to access TeamSite UI, we are getting the following error:

The Interwoven Web Daemon was unable to contact the Interwoven Servlet Engine. The Interwoven Servlet Engine may be down, or running on an unexpected host or port.

Please contact your system administrator.

I checked servletd.log, iwserver.log but could not see any error.

Can someone please help me resolve this issue.

TeamSite version: 6.5

Thanks in advance,
Dhruv

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Comments

RonaldV

Are you on Windows?

If so, try stopping and starting the Teamsite services once more via the Services window. That mostly does the trick for me.

I believe you have to start the services in a certain order because they are dependent on each other. But nowhere I found soem iwov-docs that mention the correct order. Try this order:

- web deamon
- proxy
- servlet engine
- teamsite
- openapi
- event subsystem
- accessService
- any opendeploy

Makes you wonder: why does not Iwov supply a very simple batch file that will start/stop the services in the correct order? Life could be so simple. :-). Here is the script I use:

net start iwwebd
net start iwproxy
net start iwservletd
net start iwserver
net start iwopenapi
net start iweventsubd
net start iwas
net start iwod60
net start iwodadmin

Good luck, Ronald

TS65 Sp1
Win2k Sp4
OD602

infoForDj

Hi,

I am on a Solaris platform and I tried resetting iwproxy and iwservletd through iwreset -a
I also tried restarting the server through /etc/init.d/iw.server stop and /etc/init.d/iw.server start commands.
But the problem still persists.

Thanks,
Dhruv

RonaldV

Don't know about Solaris. Sorry.

TS65 Sp1
Win2k Sp4
OD602

Lozza

I've seen something similar to this before, and it was caused by a log file growing beyond 2Gb in size. Bizarrely this prevented the service from starting. It might be worth checking, in case it's that...

Link to KB article

Migrateduser

Try to stop all the services of Teamsite including the servelet engine as well as the interwoven web deamon. afterwards start all the services and then at last try to start interwoven web deamon. Hope this resolves the issue.

infoForDj

Hi,

Renamed the log but still the issue persists.

Thanks,
Dhruv

infoForDj

Hi,

Tried stopping all services and starting them in the required order but that did not solve the problem.

Thanks,
Dhruv

Adam Stoller

I'd make sure you look at ALL the log files - I find it difficult to believe that part of the system wouldn't run *and* wouldn't log *something* about its not being able to run.

Things to consider:
- What else is running on that server? Perhaps something is running and using a port that TeamSite is expecting to find free for its own usage?
- Perhaps TeamSite got stopped in an "unclean" manner and you need to remove a file or run a separate script to "clean" things up before you can restart the service.

Again - you need to look for the logs.
If you cannot find the logs - download and run the diagnostic script from the Support site.
If you cannot find the information you need in that output - open a case with Support and send them the output from the diagnostic script.

--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com

chunk

We have this issue on TeamSite 6.5.0 on Solaris 2.9. Running ...

sudo /etc/init.d/iw.server stop

leaves this process, which freaks out the UI:

iwui 26527 1 0 Jun 03 ? 378:14 /opt/iw-home/tools/java/bin/java -server -Xss4000000 -Djava.library.path=/opt/i

You have to manually kill that process THEN start TeamSite. iwreset wasn't helpful in this situation.

Cheers

jkm

I have faced this problem couple of times. I would suggest to stop all the TS services as other hav mentioned already and then do

ps -aef | grep iw .. You may still see couple of iw process running .. check the processes and remove them ..

check for the log files ..on unix if logfies are more than 2 GB then system is not able to open the files and doesnt log the errors

another imp thing check the permission of the log files.. TeamSite should have permissions to write in those log files.
check the permissions of backing stores as well.. u may see something funny there

and then do a clean start of TS .. it works for me often :-)

cheersss

tecthis

Something similar to this happend to me once when i accidentally uploaded the iw.cfg in binary. Do a vi on your iw.cfg and check for the ^M at the end of everyline. If there are there then run dos2unix on the file and try starting teamsite again.

Alex...

Alexander Correa
http://www.baxter.com

infoForDj

Hi,

I tried killing the process manually and then starting TeamSite but still the issue exists.

Thanks,
Dhruv

IwovHeather

Hi,

You should probably open a support case for this in conjunction with your posting. They will be able to look at your configuration more closely. You can continue to ask more questions here while your case is open. If support helps you figure out what is causing the problem, please post the solution in the forum.

Thanks,
Heather

jkm

Hi Dhruv,
are you getting some error while running /etc/init.d/iw.server .. can you paste the output here ..i m asking for the command lin output

infoForDj

Hi,

I am not getting any error while running /etc/init.d/iw.server
However, I found this error in servletd.log

java.net.BindException: Address already in use:8080
at org.apache.tomcat.util.net.PoolTcpEndpoint.initEndpoint(PoolTcpEndpoint.java:264)
at org.apache.tomcat.util.net.PoolTcpEndpoint.startEndpoint(PoolTcpEndpoint.java:281)
at org.apache.coyote.http11.Http11Protocol.start(Http11Protocol.java:171)
at org.apache.coyote.tomcat5.CoyoteConnector.start(CoyoteConnector.java:1527)
at org.apache.catalina.core.StandardService.start(StandardService.java:489)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:2313)
at org.apache.catalina.startup.Catalina.start(Catalina.java:556)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:324)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:284)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:422)
Oct 13, 2005 2:09:03 AM org.apache.catalina.startup.Catalina start
SEVERE: Catalina.start:
LifecycleException: Protocol handler start failed: java.net.BindException: Address already in use:8080
at org.apache.coyote.tomcat5.CoyoteConnector.start(CoyoteConnector.java:1529)
at org.apache.catalina.core.StandardService.start(StandardService.java:489)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:2313)
at org.apache.catalina.startup.Catalina.start(Catalina.java:556)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:324)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:284)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:422)
Oct 13, 2005 2:09:03 AM org.apache.catalina.startup.Catalina start

What do I do to ensure that 8080 port is free for TeamSite?

Thanks,
Dhruv

jkm

Find the service running on the port and kill :-)

You can use netstat -na to see wats running on which port it ll will give you the detail info or infect see the diagnostic script output it will have the detail info

attach the diagnostic script here ..should be easy to see

infoForDj

Hi,

I ran the diagnostic tool and following are the results:

<?xml version="1.0" encoding="UTF-8"?>
<?xml-stylesheet type="text/xsl" href="https://support.interwoven.com/tools/diagnostics/soldiag.xslt"?>
<tsdiagnostics class="simple">
<uptime> 9:31am up 6 day(s), 18:19, 2 users, load average: 0.03, 0.03, 0.03
</uptime>
<hostname>atlsdcg1</hostname>
<iwhome>/opt/teamsite</iwhome>
<platform>Solaris</platform>
<servertype>Development</servertype>
<runtime>Thu Oct 13 09:31:23 2005</runtime>
<iwstore></iwstore>
<teamsitemount>/iwmnt</teamsitemount>
<tsversion>6.5.0 Build 41235 Interwoven 20040928</tsversion>
<ts_servicepacks></ts_servicepacks>
<tst_servicepacks></tst_servicepacks>
<ddinfo></ddinfo>
<datadeploy>0</datadeploy>
<odinfo></odinfo>
<opendeploy>0</opendeploy>
<mtinfo></mtinfo>
<metatagger></metatagger>
<frontoffice>1</frontoffice>
<iwcfg> # TeamSite Configuration: you may edit this file, but all formatting changes will be lost.

[main]
editor_publish=yes

[iwcgi]
branch_label=SUB-BRANCHES
staging_label=STAGING AREA
edition_label=EDITIONS
workarea_label=WORKAREAS
list_page_size=100 # Should be a multiple of 25 (-1 for unlimited)
edition_list_limit=5
view_history_limit=20
use_iwproxy=yes
single_browser_window=false
case_sensitive_sort=no
use_launchpad_applet=true
submit_lock_on_edit=true
optional_write_lock_on_edit=true
launchpad_hostname=atlsdcg1
custom_menu_item_reports="View", "Reports", "report.cgi", "admin,master", "scrollbars=yes,resizable=yes,menubar=yes,width=640,height=570"

[ui_remove_menu_items]

[ui_disable_directories]

[submit_button]

[iw_workflow_ui]
use_available_templates_script=true

[event_subsystem]
ew_enable=true

[teamsite_servlet_ui]
servlet_host=atlsdcg1.nextel.com
servlet_port=8080

[teamsite_templating]
preview_history_limit=20
# Added by TeamSite Templating (tstemplating)
#
# data_root=templatedata
#
# Added by TeamSite Templating (tstemplating)

[iwwebd]
default_protocol=http
http_port=80
https_port=443
host=atlsdcg1.nextel.com

[iwproxy]
iwproxy_host=atlsdcg1.nextel.com
customer_webserver_host=atlsdcg1.nextel.com
iwproxy_port=1080
customer_webserver_port=1055

[iwproxy_fullproxy_redirect]

[iwproxy_remap]
global_default_map=/

[global_default_map]

[iwproxy_preconnect_remap]
_regex=^(.*)/main/nextel_com/es/WORKAREA/Development/assets/images/(.*_es\.gif)=$1/main/nextel_com/es/WORKAREA/Development/assets/images/$2
_regex=^(.*)/main/nextel_com/es/WORKAREA/Development/assets/images/(.*)=$1/main/nextel_com/en/WORKAREA/Development/assets/images/$2
_regex=^(.*)/main/nextel_com/es/WORKAREA/Development/assets/tools/(.*)=$1/main/nextel_com/en/WORKAREA/Development/assets/tools/$2
_regex=^(.*)/main/nextel_com/es/WORKAREA/Development/assets/scripts/(.*)=$1/main/nextel_com/en/WORKAREA/Development/assets/scripts/$2

[iwproxy_failover_remap]

[iwproxy_hostheader_remap]

[iwproxy_smartcontextedit_allowed]
_default=yes
_regex=.*\.pdf=no
_regex=.*\.mp3=no
_regex=.*\.bmp=no
_regex=.*\.xls=no

[iwproxy_access_control_enabled]
_default=yes

[iwproxy_plugin_remap]

[iwproxy_external_remap]

[iwserver]
server_locale=English_UnitedStates.US-ASCII@Binary;
cachesize=30000
rpc_threadcount=64
fs_threadcount=2
webserver_uid=nobody
thruputmonitoring=off
thruputmonitor1=1 # 1 minute
thruputmonitor2=15 # 15 minutes
thruputmonitor3=60 # 1 hour
thruputmonitor4=480 # 8 hours
thruputmonitor5=1440 # 24 hours
thruputmonitor6=2880 # 48 hours
thruputmonitor7=5760 # 96 hours
thruputmonitor8=-1 # forever
disklow_mbytes=50 # freeze server if disk space falls below this number (in MB)
disklow_knodes=50 # freeze server if less than this number of free inodes (in 1000s) on disk
disklowpercent=10 # freeze server if disk space or free inodes falls below this pct
main_lock_model=submit_lock
main_owner=root
main_group=root
event_log_size=-1
full_submitlog=no
full_updatelog=no
branch_security=off
workarea_security=off
branch_default_perm=775
workarea_default_perm=775
file_default_perm=664
directory_default_perm=775
debug_event_handler=no
map_secondary_to_primary_gid=no
old_mod_times=yes
author_editor_rename_workarea=no
license_expires=NoLimits
license_key=8274c02e168ca8f0bdf85c2b82931b68 * atlsdcg1 * 6.1.0 * dinesh.sharma@nextel.com
#log_syncdestroy=yes
#log_syncrevert=yes
#log_renamefse=yes
#log_setea=yes
#log_deleteea=yes
#log_syncmodify=yes
#log_syncdelete=yes
#log_update=yes
#log_createfse=yes
wfs_device=/dev/iwovwfs

[authentication]

[iwsend_mail]
maildomain=nextel.com
mailserver=atlsdcg1.nextel.com
use_mapping_file=true
email_mapping_file=/opt/appl/cheetah/cms/conf/email_map.cfg
debug_output=/tmp/emailfile

[workflow]
external_task_add_filelist=false

[locations]
iwlogs=/var/adm
iweventlog=/var/adm/iwevents.log
iwtracelog=/var/adm/iwtrace.log
iwserverlog=/var/adm/iwserver.log

[visualannotate]
va_enabled=true
harvest_images=false
va_support_email=ryan.donovan@nextel.com

[iwmetatagger]
mt_server_name=atlsdcg1.nextel.com
mt_server_port=9095
mt_server_wellknown=9090</iwcfg>
<tempcfg> <?xml version="1.0" encoding="UTF-8" standalone="no" ?>

<!DOCTYPE templating SYSTEM "templating6.0.dtd">
<templating>

<category name="mynextel">
<locations>
<branch vpath-regex=".*" />
</locations>
<data-type name="myNextelLanding" dcr-type="xml">
<presentation>
<template name="MyNextelLandingPage.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f" actionlist="save; saveas; preview;"/>
</data-type>
</category>

<category name="general">
<locations>
<branch vpath-regex=".*" />
</locations>
<data-type name="relatedLinkModule" dcr-type="xml">
<viewoptions dcr-autonaming="f" actionlist="save; saveas;"/>
</data-type>
<data-type name="utilities" dcr-type="xml">
<presentation>
<template name="utilities.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>
</category>

<category name="audience_home">

<locations>
<branch vpath-regex=".*" />
</locations>

<data-type name="audienceHome" dcr-type="xml">
<presentation>
<template name="audienceHome.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>

</category>

<category name="solutions">

<locations>
<branch vpath-regex=".*" />
</locations>

<data-type name="popUpDetail" dcr-type="xml">
<presentation>
<template name="shippingDetailsPopup.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>

<data-type name="caseStudyRawDetail" dcr-type="xml">
<presentation/>
<viewoptions dcr-autonaming="f" actionlist="save; saveas; "/>
</data-type>

<data-type name="packageAppIndustrySelector" dcr-type="xml">
<presentation/>
<viewoptions dcr-autonaming="f" actionlist="save; saveas; "/>
</data-type>
<data-type name="packageApplicationRaw" dcr-type="xml">
<presentation/>
<viewoptions dcr-autonaming="f" actionlist="save; saveas; "/>
</data-type>
<data-type name="packageApplication" dcr-type="xml">
<presentation>
<template name="packageApplications.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>
<data-type name="industryRawDetail" dcr-type="xml">
<presentation/>
<viewoptions dcr-autonaming="f" actionlist="save; saveas; "/>
</data-type>

<data-type name="solutionRawDetail" dcr-type="xml">
<presentation/>
<viewoptions dcr-autonaming="f" actionlist="save; saveas; "/>
</data-type>

<data-type name="solutionDetail" dcr-type="xml">
<presentation>
<template name="solutionDetail.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>

<data-type name="solutionHub" dcr-type="xml">
<presentation>
<template name="solutionHub.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>

<data-type name="solutionLanding" dcr-type="xml">
<presentation>
<template name="solutionLanding.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>

</category>

<category name="custom_aisles">

<locations>
<branch vpath-regex=".*" />
</locations>

<data-type name="CAAisleRawDetail" dcr-type="xml">
<presentation>
<template name="customAisleLanding.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
<template name="CASupportLanding.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
<template name="CAProgramDetails.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f" />
</data-type>

<data-type name="CAImageRawDetail" dcr-type="xml">
<presentation>
<template name="heroPromotion.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>

<data-type name="CAFeaturedLinksRaw" dcr-type="xml">
<presentation/>
<viewoptions dcr-autonaming="f" actionlist="save; saveas; "/>
</data-type>

<data-type name="CACallMeURLRaw" dcr-type="xml">
<presentation/>
<viewoptions dcr-autonaming="f" actionlist="save; saveas; "/>
</data-type>

<data-type name="CAContactTelesalesRaw" dcr-type="xml">
<presentation/>
<viewoptions dcr-autonaming="f" actionlist="save; saveas; "/>
</data-type>

<data-type name="CACustomerOfferRaw" dcr-type="xml">
<presentation>
<template name="customerOfferArea.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>

<data-type name="CAGetStartedLinksRaw" dcr-type="xml">
<presentation/>
<viewoptions dcr-autonaming="f" actionlist="save; saveas; "/>
</data-type>
<data-type name="CASupportRawDetail" dcr-type="xml">
<presentation/>
<viewoptions dcr-autonaming="f" actionlist="save; saveas; "/>
</data-type>

<data-type name="CASupportLanding" dcr-type="xml">
<presentation/>
<viewoptions dcr-autonaming="f" actionlist="save; saveas; "/>
</data-type>

<data-type name="CAProgramDetails" dcr-type="xml">
<presentation/>
<viewoptions dcr-autonaming="f" actionlist="save; saveas; "/>
</data-type>

<data-type name="CATelesalesPhoneNumberRaw" dcr-type="xml">
<presentation/>
<viewoptions dcr-autonaming="f" actionlist="save; saveas; "/>
</data-type>

<data-type name="CAPromotionsLanding" dcr-type="xml">
<presentation>
<template name="CAPromotionsLanding.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>
</category>

<category name="support">

<locations>
<branch vpath-regex=".*" />
</locations>
<data-type name="faqRawDetail" dcr-type="xml">
<presentation/>
<viewoptions dcr-autonaming="f" actionlist="save; saveas; "/>
</data-type>
<data-type name="guidesAndTutorialsSelectorRaw" dcr-type="xml">
<presentation>
<template name="phoneSelector.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f" />
</data-type>
<data-type name="guidesAndTutorialsRawDetail" dcr-type="xml">
<presentation/>
<viewoptions dcr-autonaming="f" actionlist="save; saveas; "/>
</data-type>
<data-type name="guidesAndTutorialsLanding" dcr-type="xml">
<presentation>
<template name="guidesAndTutorialsLanding.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>

<data-type name="supportRawDetail" dcr-type="xml">
<presentation/>
<viewoptions dcr-autonaming="f" actionlist="save; saveas; "/>
</data-type>
<data-type name="supportDetail" dcr-type="xml">
<presentation>
<template name="supportDetail.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>
<data-type name="phoneRawDetail" dcr-type="xml">
<presentation/>
<viewoptions dcr-autonaming="f" actionlist="save; saveas; "/>
</data-type>
<data-type name="supportHub" dcr-type="xml">
<presentation>
<template name="supportHub.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>

<data-type name="faqLanding" dcr-type="xml">
<presentation>
<template name="faqLanding.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>

<data-type name="anchorLinksDetail" dcr-type="xml">
<presentation>
<template name="anchorLinksDetailPage.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>

<data-type name="supportLanding" dcr-type="xml">
<presentation>
<template name="supportLanding.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>
</category>

<category name="promotions">
<locations>
<branch vpath-regex=".*" />
</locations>
<data-type name="customPromotionHub" dcr-type="xml">
<presentation>
<template name="nascarPromoHub.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>
<data-type name="promotionDetail" dcr-type="xml">
<presentation>
<template name="promotionDetail.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>

<data-type name="promotionLanding" dcr-type="xml">
<presentation>
<template name="promotionLanding.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>
<data-type name="genericPromotionHub" dcr-type="xml">
<presentation>
<template name="promoHubContests.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>
<data-type name="promotionRawDetail" dcr-type="xml">
<presentation>
<template name="promotions.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>
</category>
<category name="services">

<locations>
<branch vpath-regex=".*" />
</locations>


<data-type name="serviceRawDetail" dcr-type="xml">
<presentation/>
<viewoptions dcr-autonaming="f" actionlist="save; saveas; "/>
</data-type>

<data-type name="serviceHub" dcr-type="xml">
<presentation>
<template name="serviceHub.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>

<data-type name="serviceLanding" dcr-type="xml">
<presentation>
<template name="serviceLanding.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>

<data-type name="serviceDetail" dcr-type="xml">
<presentation>
<template name="serviceDetail.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>


<data-type name="personalizeAndEntertainHub" dcr-type="xml">
<presentation>
<template name="personalizeAndEntertainHub.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>

<data-type name="internationalCoverageRawDetail" dcr-type="xml">
<presentation>
<template name="coverageMap.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>

<data-type name="internationalCoverage" dcr-type="xml">
<presentation>
<template name="internationalCoverage.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>

<data-type name="serviceContentProviderRawDetail" dcr-type="xml">
<presentation/>
<viewoptions dcr-autonaming="f" actionlist="save; saveas; "/>
</data-type>

<data-type name="contentProviderCategory" dcr-type="xml">
<presentation>
<template name="providerList.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>

</category>

<category name="about">

<locations>
<branch vpath-regex=".*" />
</locations>

<data-type name="aboutHub" dcr-type="xml">
<presentation>
<template name="aboutHub.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>
<data-type name="aboutList" dcr-type="xml">
<presentation>
<template name="aboutList.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>
<data-type name="aboutRawDetail" dcr-type="xml">
<presentation/>
<viewoptions dcr-autonaming="f" actionlist="save; saveas; "/>
</data-type>

<data-type name="aboutDetail" dcr-type="xml">
<presentation>
<template name="aboutDetail.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>

<data-type name="bioRawDetail" dcr-type="xml">
<presentation/>
<viewoptions dcr-autonaming="f" actionlist="save; saveas; "/>
</data-type>

<data-type name="aboutHubPage" dcr-type="xml">
<presentation>
<template name="aboutHubPage.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>
</category>





<category name="generic">

<locations>
<branch vpath-regex=".*" />
</locations>

<data-type name="genericHub" dcr-type="xml">
<presentation>
<template name="genericHub.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>
<data-type name="genericList" dcr-type="xml">
<presentation>
<template name="genericList.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>
<data-type name="genericRawDetail" dcr-type="xml">
<presentation/>
<viewoptions dcr-autonaming="f" actionlist="save; saveas; "/>
</data-type>

<data-type name="genericDetail" dcr-type="xml">
<presentation>
<template name="genericDetail.tpl" extension="shtml">
<locations>
<branch vpath-regex=".*" preview-dir="/">
<directory dir-regex=".*" />
</branch>
</locations>
</template>
</presentation>
<viewoptions dcr-autonaming="f"/>
</data-type>

</category>

</templating></tempcfg>
<templating_categories>10</templating_categories>
<dcts>61</dcts>
<tpls>40</tpls>
<autoprivate>0</autoprivate>
<submitcfg>0</submitcfg>
<wfts>8</wfts>
<availtmp> <?xml version="1.0" standalone="no" ?>
<!DOCTYPE available_templates SYSTEM './available_templates.dtd'>

<available_templates>


<template_file name='Submit-Copy Workflow' path='solutions/default_submit_prodsync.wft'>
<command_list>
<command value='assign' />
<command value='submit' />
<command value='tt_data' />
<command value='all' include='no' />
</command_list>
<role_list>
<role value='admin' include='yes' allusers='yes'/>
<role value='master' include='yes' allusers='yes'/>
</role_list>
<branch_list>
<branch value='all' include="no"/>
<branch value="nextel_com" include="yes"/>
</branch_list>
</template_file>

<template_file name='Submit Workflow' path='solutions/configurable_default_submit.wft'>
<command_list>
<command value='assign' />
<command value='submit' />
<command value='tt_data' />
<command value='all' include='no' />
</command_list>
<role_list>
<role value='admin' include='yes' allusers='yes'/>
<role value='master' include='yes' allusers='yes'/>
</role_list>
<branch_list>
<branch value='all' include="no"/>
<branch value="demo" include="yes"/>
<branch value="uat" include="yes"/>
<branch value="nextel_com" include="yes"/>
<branch value="Functional_Testing" include="yes"/>
</branch_list>
</template_file>

<template_file name='Submit Workflow' path='solutions/configurable_default_submit.wft'>
<command_list>
<command value='assign' />
<command value='submit' />
<command value='tt_data' />
<command value='all' include='no' />
</command_list>
<role_list>
<role value='all' include='yes' allusers='yes'/>
</role_list>
<branch_list>
<branch value="nextel_com" include="no"/>
<branch value="demo" include="no"/>
<branch value="uat" include="no"/>
<branch value="Functional_Testing" include="no"/>
<branch value='all' include="yes"/>
</branch_list>
</template_file>

<template_file name='English Standard Workflow' path='/opt/appl/cms_en_es/wft/en/standardWorkflow.wft'>
<command_list>
<command value='new_job'/>
<command value='assign' />
<command value='submit' />
<command value='tt_data' />
<command value='all' include='no' />
</command_list>
<role_list>
<role value='all' include='yes' allusers='yes'/>
</role_list>
<branch_list>
<branch value="/default/main/build_octobermr" include="yes"/>
</branch_list>
</template_file>

<template_file name='Hispanic Standard Workflow' path='/opt/appl/cms_en_es/wft/es/standardWorkflow.wft'>
<command_list>
<command value='new_job'/>
<command value='assign' />
<command value='submit' />
<command value='tt_data' />
<command value='all' include='no' />
</command_list>
<role_list>
<role value='all' include='yes' allusers='yes'/>
</role_list>
<branch_list>
<branch value="build_octobermr/es" include="yes"/>
</branch_list>
</template_file>

<template_file name='English Expire Workflow' path='/opt/appl/cms_en_es/wft/en/expireContentWorkflow.wft'>
<command_list>
<command value='assign' />
<command value='submit' />
<command value='tt_data' />
<command value='all' include='no' />
</command_list>
<role_list>
<role value='all' include='yes' allusers='yes'/>
</role_list>
<branch_list>
<branch value="build" include="yes"/>
</branch_list>
</template_file>

<template_file name='Hispanic Expire Workflow' path='/opt/appl/cms_en_es/wft/es/expireContentWorkflow.wft'>
<command_list>
<command value='assign' />
<command value='submit' />
<command value='tt_data' />
<command value='all' include='no' />
</command_list>
<role_list>
<role value='all' include='yes' allusers='yes'/>
</role_list>
<branch_list>
<branch value="build_hispanic_julymr/es" include="yes"/>
</branch_list>
</template_file>


<template_file name='Replicate-Assets Workflow' path='/opt/appl/cms_en_es/wft/en/replicateAssets.wft'>
<command_list>
<command value='assign' />
<command value='submit' />
<command value='tt_data' />
<command value='all' include='no' />
</command_list>
<role_list>
<role value='all' include='yes' allusers='yes'/>
</role_list>
<branch_list>
<branch value="build_octobermr/assets" include="yes"/>
</branch_list>
</template_file>

</available_templates>
</availtmp>
<iwwa></iwwa>
<iwsvlog> iwserver: 6.5.0 Build 41235 Interwoven 20040928
iwetcboot: Writing unsaved changes to disk...
All stores frozen for 86400 seconds.
iwetcboot: Done saving changes.
iwmount: Unmounting /iwmnt/default...
iwmount: Unmounting /.iwmnt/default...
iwetcboot: Running iwstop ...
iwprocdstop: Stopped iwprocdstart script ... DONE
iwprocdstop: Stopped iwprocessd ... DONE
iwstop: aborting the current queue... done
iwstop: waiting for the server to shutdown... done
iw.server: ---------- STOPPED: Mon Oct 10 09:17:33 EDT 2005
iw.server: ---------- STARTING: Mon Oct 10 09:17:38 EDT 2005
iwetcboot: Running iwstart /opt/teamsite/iw-store in /opt/teamsite
iwstart: WFS device driver path is /dev/iwovwfs
iwstart: The events log file is /var/adm/iwevents.log
iwstart: resetting wfs queue state ... done
iwstart: Resetting aborted state of kernel queue
iwstart: checking for standard services
iwstart: nfsd running
iwstart: mountd running
iwstart: Starting iwprocdstart script (log file: /opt/teamsite/local/logs/iwprocessd.log)... DONE
iwstart: Spawning iwserver.sol (trace file: /var/adm/iwtrace.log)...
iwstart: Waiting up to 60 seconds for iwserver to come up... READY
iwmount: Mounting /iwmnt/default...
iwmount: Mounting /.iwmnt/default...
iwmount: Mounted /iwmnt/default and /.iwmnt/default.
Interwoven Event Subsystem starting...
Interwoven Web Daemon starting ...
Interwoven Proxy Server starting ...
Interwoven Servlet Engine starting ...
me/lib/mod_iw_ts_rewrite.so uses plain Apache 1.3 API, this module might crash under EAPI! (please recompile it with -DEAPI)
[Mon Oct 10 09:18:01 2005] [warn] module mod_fastcgi.c is already added, skipping
[Mon Oct 10 09:18:01 2005] [warn] module iw_ts_rewrite_module is already loaded, skipping
[Mon Oct 10 09:18:01 2005] [warn] module mod_iw_ts_rewrite.c is already added, skipping
mod_iw_ts_rewrite/6.5.0 Build 41235 Interwoven 20040928
mod_iw_ts_rewrite/6.5.0 Build 41235 Interwoven 20040928
/opt/teamsite/iw-webd/bin/iw.webd start: iwwebd started
iwuiboot: ---------- STARTED: Mon Oct 10 09:18:01 EDT 2005
iw.server: ---------- STARTED: Mon Oct 10 09:18:01 EDT 2005
iwuiboot: ---------- STOPPING: Mon Oct 10 09:19:00 EDT 2005
/opt/teamsite/iw-webd/bin/iw.webd stop: iwwebd stopped
iwuiboot: ---------- STOPPED: Mon Oct 10 09:19:02 EDT 2005
iwuiboot: ---------- STARTING: Mon Oct 10 09:19:09 EDT 2005
[Mon Oct 10 09:19:18 2005] [warn] Loaded DSO /iw-home/lib/mod_iw_ts_rewrite.so uses plain Apache 1.3 API, this module might crash under EAPI! (please recompile it with -DEAPI)
[Mon Oct 10 09:19:18 2005] [warn] module mod_fastcgi.c is already added, skipping
[Mon Oct 10 09:19:18 2005] [warn] module iw_ts_rewrite_module is already loaded, skipping
[Mon Oct 10 09:19:18 2005] [warn] module mod_iw_ts_rewrite.c is already added, skipping
mod_iw_ts_rewrite/6.5.0 Build 41235 Interwoven 20040928
mod_iw_ts_rewrite/6.5.0 Build 41235 Interwoven 20040928
/opt/teamsite/iw-webd/bin/iw.webd start: iwwebd started
iwuiboot: ---------- STARTED: Mon Oct 10 09:19:19 EDT 2005
iw.server: ---------- STOPPING: Mon Oct 10 10:22:59 EDT 2005
Interwoven Servlet Engine stopping ...
Interwoven Proxy Server stopping ...
Interwoven Web Daemon stopping ...
/opt/teamsite/iw-webd/bin/iw.webd stop: iwwebd stopped
iwuiboot: ---------- STOPPED: Mon Oct 10 10:23:02 EDT 2005
Interwoven Event Subsystem stopping ...
Interwoven OpenAPI stopping ...
iwserver: 6.5.0 Build 41235 Interwoven 20040928
iwetcboot: Writing unsaved changes to disk...
All stores frozen for 86400 seconds.
iwetcboot: Done saving changes.
iwmount: Unmounting /iwmnt/default...
iwmount: Unmounting /.iwmnt/default...
iwetcboot: Running iwstop ...
iwprocdstop: Stopped iwprocdstart script ... DONE
iwprocdstop: Stopped iwprocessd ... DONE
iwstop: aborting the current queue... done
iwstop: waiting for the server to shutdown... done
iw.server: ---------- STOPPED: Mon Oct 10 10:23:12 EDT 2005
iw.server: ---------- STARTING: Mon Oct 10 10:23:20 EDT 2005
iwetcboot: Running iwstart /opt/teamsite/iw-store in /opt/teamsite
iwstart: WFS device driver path is /dev/iwovwfs
iwstart: The events log file is /var/adm/iwevents.log
iwstart: resetting wfs queue state ... done
iwstart: Resetting aborted state of kernel queue
iwstart: checking for standard services
iwstart: nfsd running
iwstart: mountd running
iwstart: Starting iwprocdstart script (log file: /opt/teamsite/local/logs/iwprocessd.log)... DONE
iwstart: Spawning iwserver.sol (trace file: /var/adm/iwtrace.log)...
iwstart: Waiting up to 60 seconds for iwserver to come up... READY
iwmount: Mounting /iwmnt/default...
iwmount: Mounting /.iwmnt/default...
iwmount: Mounted /iwmnt/default and /.iwmnt/default.
Interwoven OpenAPI starting ...
Interwoven Event Subsystem starting...
Interwoven Web Daemon starting ...
Interwoven Proxy Server starting ...
Interwoven Servlet Engine starting ...
me/lib/mod_iw_ts_rewrite.so uses plain Apache 1.3 API, this module might crash under EAPI! (please recompile it with -DEAPI)
[Mon Oct 10 10:23:42 2005] [warn] module mod_fastcgi.c is already added, skipping
[Mon Oct 10 10:23:42 2005] [warn] module iw_ts_rewrite_module is already loaded, skipping
[Mon Oct 10 10:23:42 2005] [warn] module mod_iw_ts_rewrite.c is already added, skipping
mod_iw_ts_rewrite/6.5.0 Build 41235 Interwoven 20040928
mod_iw_ts_rewrite/6.5.0 Build 41235 Interwoven 20040928
/opt/teamsite/iw-webd/bin/iw.webd start: iwwebd started
iwuiboot: ---------- STARTED: Mon Oct 10 10:23:44 EDT 2005
iw.server: ---------- STARTED: Mon Oct 10 10:23:44 EDT 2005
iw.server: ---------- STOPPING: Thu Oct 13 02:02:11 EDT 2005
Interwoven Servlet Engine stopping ...
Interwoven Proxy Server stopping ...
Interwoven Web Daemon stopping ...

jkm

Doesnt look like this is the complete output of diagnostic .. if u just check it back it doesnt hav any info for netstat ipconfig and servletd iwtrace iwevents log
seems to be but while pasting .. better if you attach the file... and paste the output of netstat -an

infoForDj

Hi,

Out of netstat -an|grep 8080 after stopping iwserver is

*.8080 *.* 0 0 32768 0 LISTEN

Thanks,
Dhruv

jkm

Two things Dhruv,
1. Diagnostic script attached is showing all the iw process running. I dont think you ran this after stopping and removing the processes
2. You seems to remove only iw proceses

3525 1 60063 60001 98560 50520 0.7 0.1 S 0:31 02:08:23 07:24:07 /opt/teamsite/tools/java/bin/java -server -Xss4000000 -Djava.library.path=/opt/
3659 1 60063 60001 164840 89464 1.1 0.0 S 0:43 02:08:35 07:23:55 /opt/teamsite/tools/java/bin/java -server -Xms64m -Xmx512m -Djava.library.path=

but can you remove these two processes as well which are associated to servletd and then restart your iw otherwise you can do a cold reboot which is really a dirty way but just to make sure required ports are free for TS

marcussteiner

thanks for that order. live could be sooooo easy.

m