New 4.1 SP1 install failing

Bill Klish

Windows 2003 EE
SQL Server SP3

I have a brand new install on a test server that we are trying out. I cannot get the configuration manager to come up. All I get is a blank screen.

This is what I have done:

1. Install Windows 2003 EE
2. Install SQL Server 2000 SP3
3. Install WorkSite MP 4.1 SP1 Server
4. Start the Process Manager
5. Start the Configuration Manager

This is what is at the end of the cms.ConfigurationManager.worksitemp4.log file

Mon Jul 04 11:17:02.765: INFO [main] Creating Configuration Manager Frame
Mon Jul 04 11:17:02.765: ERROR [main] Resource not found: cms.applications.properties
Mon Jul 04 11:17:04.296: INFO [main] Help URL: jar:file:/C:/worksitemp4/mpserver/lib/CMSHelp.jar!/configmanager/configmanager.hs
Mon Jul 04 11:17:04.593: INFO [main] Resource found in CLASSPATH path: jar:file:/C:/worksitemp4/mpserver/lib/cms.jar!/com/imanage/cms/fc/resources/copyrights.txt
Mon Jul 04 11:17:04.703: INFO [main] Version: 4.1.1.0.8
Mon Jul 04 11:17:04.937: INFO [main] Resource found in relative local filesys: file:/C:/worksitemp4/mpserver/config/configmanager.properties
Mon Jul 04 11:17:04.937: INFO [main] EnterpriseConfig.addCluster( worksitemp4 )
Mon Jul 04 11:17:04.953: INFO [main] ClusterConfig.setModified( false ) for cluster worksitemp4
Mon Jul 04 11:17:05.031: INFO [main] findServiceOnServer: cluster=192.168.96.177
Mon Jul 04 11:17:05.046: INFO [main] PmClient.initialize(): pm port is 1034
Mon Jul 04 11:17:05.187: INFO [main] PmClient.initialize(): PmServer object is com.imanage.cms.fc.pm.PmServer_Stub[RemoteStub [ref: [endpoint:[worksitemp4:1031](remote),objID:[107ebe1:104e2a2c39f:-8000, 1]]]]

All that happens is a blank Configuration Manager window. What is wrong?

Migrateduser

Forgive me in advance for suggesting something that may be obvious...

It sounds like Configuration Manager comes up (i.e, you get the splash screen) and then you get the an appropriate window, but it's blank. Can you try minimizing the window and then maximizing the window again?

Long story, but there has been an intermittent, difficult-to-reproduce refresh problem with Configuration Manager (and Library Manager) on Windows for some time. It seems worse with Win 2003.

Kurt

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