I have a number of MAC users who are not able to open files that are stored in our Documentum system. This is not affecting all users on all MAC's only a few of them and i can't see what is different between the users who can access the files and those which cannot.
The file in question is a .pdf file, when we try to open the document on some of the MAC's we get the following error screen
An error has occurred.
invokeMethod() failed while calling: onReturnFromProgress
Operation failed : com.documentum.ucf.common.UCFException: An unknown error has occurred. Additional information: Resource File is Corrupt. - com.documentum.util.mac.MacFileFormatException
After closing this window, press the Refresh or Reload button on your browser to continue.
Followed by
Stack Trace:
com.documentum.web.contentxfer.ContentTransferException: com.documentum.ucf.common.UCFException: An unknown error has occurred. Additional information: Resource File is Corrupt. - com.documentum.util.mac.MacFileFormatException
at com.documentum.web.contentxfer.ucf.UcfContentTransport.postProcess(UcfContentTransport.java:107)
at com.documentum.web.contentxfer.ContentTransferService.execute(ContentTransferService.java:395)
at com.documentum.web.contentxfer.JobAdapter.execute(JobAdapter.java:108)
at com.documentum.job.async.AsyncJobManager$AsyncTimerJob.executeJob(AsyncJobManager.java:236)
at com.documentum.job.async.AsyncJobManager$AsyncTimerJob.run(AsyncJobManager.java:215)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
Caused by: com.documentum.ucf.common.UCFException: An unknown error has occurred. Additional information: Resource File is Corrupt. - com.documentum.util.mac.MacFileFormatException
at com.documentum.ucf.server.contentpackage.impl.ExportPackageProcessor.processErrors(ExportPackageProcessor.java:411)
at com.documentum.ucf.server.contentpackage.impl.ExportPackageProcessor.executeAcceleratedProcessRequest(ExportPackageProcessor.java:323)
at com.documentum.ucf.server.contentpackage.impl.ExportPackageProcessor.acceleratedModePostprocess(ExportPackageProcessor.java:156)
at com.documentum.ucf.server.contentpackage.impl.ExportPackageProcessor.postProcess(ExportPackageProcessor.java:114)
at com.documentum.web.contentxfer.ucf.UcfContentTransport.postProcess(UcfContentTransport.java:102)
... 6 more
com.documentum.ucf.common.UCFException: An unknown error has occurred. Additional information: Resource File is Corrupt. - com.documentum.util.mac.MacFileFormatException
at com.documentum.ucf.server.contentpackage.impl.ExportPackageProcessor.processErrors(ExportPackageProcessor.java:411)
at com.documentum.ucf.server.contentpackage.impl.ExportPackageProcessor.executeAcceleratedProcessRequest(ExportPackageProcessor.java:323)
at com.documentum.ucf.server.contentpackage.impl.ExportPackageProcessor.acceleratedModePostprocess(ExportPackageProcessor.java:156)
at com.documentum.ucf.server.contentpackage.impl.ExportPackageProcessor.postProcess(ExportPackageProcessor.java:114)
at com.documentum.web.contentxfer.ucf.UcfContentTransport.postProcess(UcfContentTransport.java:102)
at com.documentum.web.contentxfer.ContentTransferService.execute(ContentTransferService.java:395)
at com.documentum.web.contentxfer.JobAdapter.execute(JobAdapter.java:108)
at com.documentum.job.async.AsyncJobManager$AsyncTimerJob.executeJob(AsyncJobManager.java:236)
at com.documentum.job.async.AsyncJobManager$AsyncTimerJob.run(AsyncJobManager.java:215)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
Any ideas what's going on?
