How to stay away from webtop's inbox performance issue ?

dctmexplorer

Dear Members :

We are facing below issue

Problem Statement :

We are facing an issue with webtop inbox performance. The number of items in the inbox is only about 25 but it takes almost 23 seconds to load in prod environment. The inbox component is customized to include one extra column with one of our custom attributes. We have achieved this by extending ICustomAttributeDataHandler with getdata() method. I have checked the inbox query and its quite fast. We are not able to find out where the delay is happening. This is occurring only in the production and not in the other environments. Checked the DMCL trace and found that getData() in ICustomAttribute interface is repeatedly (~10 times) called, which is not happening in dev/test. Prod, Dev and test codes are the same. Cache has been cleared and issue persists Content in the docbase is just 2gb.

Prod Environment :

Webtop 5.3 SP6, CS 5.3 SP6, Oracle 10g

Question :

Could someone please let us know what can be checked to solve this performance issue ?

Viswa

This is something strange.

Some thoughts to find the root cause of the issue:

1. Remove the custom code and check the dmcl trace, whethere getData() in ICustomAttribute interface is repeatedly called.

2. Please doubel check your dev & prod environments have the same code.