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Install 6.5 - Y:\ not accessible

IWguy

Okay here is a fun one...

Installing Teamsite 6.5 (base) on a Windows 2003 Server (has SP1).
IIS 6.0 is installed - JDK 1.4.2_04 is installed along with some kind of backup software.

Got through the install fine and licensed the machine for 2 NICs (1 for network connection and 1 for the backup network).
Upon reboot, I get the "please wait for 10 minutes while the Y:\ drive comes up" message but it never comes up (and as a result, the reboot script doesn't get a chance to run).

Windows does it's thing and I check windows explorer to see what's up. The Y:\ drive is there but it has a name of "local disk". This was not there before the install. I click on it (logged in as Administrator - same user I used for the install) and I get the following error message "Y:\ is not accessible - The parameter incorrect".

So doing the next logical thing, I open up the services to see what's running. All the services are up and running. I stop the Teamsite service, the Y:\ drive goes away in the windows explorer and when I restart it, it comes back up. Still can't navigate it. I try manually running the post reboot script and get same messages as mentioned above.

So onto the logs I go.. confident, I will find the cause...

Everything is fine except for the iwtrace.log... here's the output...(I modified the entries for the Domain and PDC for security reasons)
2 things strike as odd:

1) Warning: TeamSite Web Preview is not a valid group name
2) The domain list just stopping and that's it.
---------------------------

TeamSite I18N initialization successful!
[Thu Oct 27 15:19:39 2005]
*** IWServer Locale is --> English_UnitedStates.MS1252@Binary
[Thu Oct 27 15:19:39 2005] Watch Event Thread started
[Thu Oct 27 15:19:39 2005] TeamSite Server Starting.
[Thu Oct 27 15:19:39 2005] iwserver: 6.5.0 Build 41235 Interwoven 20040928
[Thu Oct 27 15:19:39 2005] Network monitor is started.
[Thu Oct 27 15:19:39 2005] IW Global Group = WCMSERV\iwglobal
[Thu Oct 27 15:19:45 2005] Warning: TeamSite Web Preview is not a valid group name
[Thu Oct 27 15:19:45 2005] SMS disabled
[Thu Oct 27 15:19:45 2005] Reading users and groups...
Local system: "WCMSERV"
[Thu Oct 27 15:19:45 2005] done. 2 users and 0 groups read.
[Thu Oct 27 15:19:46 2005] Warning: this system is configured with different values for the
[Thu Oct 27 15:19:46 2005] initial and maximum pagefile size. It's strongly recommended that
[Thu Oct 27 15:19:46 2005] you use the same value. Low memory condition is triggered based
[Thu Oct 27 15:19:46 2005] on the initial size.
[Thu Oct 27 15:19:46 2005] Cache size: 30000
[Thu Oct 27 15:19:46 2005] setting rollover threshold to 10485760
[Thu Oct 27 15:19:46 2005] setting num rollovers to 10
[Thu Oct 27 15:19:46 2005] setting rollover threshold to 10485760
[Thu Oct 27 15:19:46 2005] setting num rollovers to 10
[Thu Oct 27 15:19:46 2005] TEnvironment::ctor creating E:\webcDATA\iw-store\workflow
[Thu Oct 27 15:19:46 2005] Initialized store 0x1 at "E:\webcDATA\iw-store\workflow" (version=300006, next id=0x100).
[Thu Oct 27 15:19:47 2005] TEnvironment::ctor creating E:\webcDATA\iw-store\default
[Thu Oct 27 15:19:47 2005] Initialized store 0x64 at "E:\webcDATA\iw-store\default" (version=300006, next id=0x100).
[Thu Oct 27 15:19:48 2005] TFSEnvironment: inode cache 30000
[Thu Oct 27 15:19:48 2005] Creating new inode tables.
[Thu Oct 27 15:19:48 2005] Batch Jobs Thread started
[Thu Oct 27 15:19:48 2005] Building workflow indexes...
[Thu Oct 27 15:19:48 2005] Finished building workflow indexes
[Thu Oct 27 15:19:48 2005] Started Hopi manager on port 8898 with 256 threads
[Thu Oct 27 15:19:48 2005] E:\webcAPPS\iw-home\etc\iw.cfg: rpc_threadcount=64
Domain "DOMAIN1" is added to the domain list, pdc="\\PDC1".
Domain "DOMAIN2" is added to the domain list, pdc="\\PDC2".
Domain "DOMAIN3" is added to the domain list, pdc="\\PDC3".
Domain "DOMAIN4" is added to the domain list, pdc="\\PDC4".
Domain "DOMAIN5" is added to the domain list, pdc="\\PDC5".
Domain "DOMAIN6" is added to the domain list, pdc="\\PDC6".
Domain "DOMAIN7" is added to the domain list, pdc="\\PDC7".
------------------------------------

The only other oddity I found in the logs was in servletd_out.log (the internal error)
-----------------------------------------
Oct 27, 2005 3:19:42 PM org.apache.coyote.http11.Http11Protocol init
INFO: Initializing Coyote HTTP/1.1 on http-8080
Oct 27, 2005 3:19:42 PM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 1843 ms
Oct 27, 2005 3:19:42 PM org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
Oct 27, 2005 3:19:42 PM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/5.0.27
Oct 27, 2005 3:19:42 PM org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
Oct 27, 2005 3:20:01 PM org.apache.catalina.core.StandardHost getDeployer
INFO: Create Host deployer for direct deployment ( non-jmx )
Oct 27, 2005 3:20:01 PM org.apache.coyote.http11.Http11Protocol start
INFO: Starting Coyote HTTP/1.1 on http-8080
Oct 27, 2005 3:20:01 PM org.apache.jk.common.ChannelSocket init
INFO: Port busy 8009 java.net.BindException: Address already in use: JVM_Bind
Oct 27, 2005 3:20:01 PM org.apache.jk.common.ChannelSocket init
INFO: JK2: ajp13 listening on /0.0.0.0:8010
Oct 27, 2005 3:20:01 PM org.apache.jk.server.JkMain start
INFO: Jk running ID=1 time=0/62 config=E:\webcAPPS\iw-home\servletd\conf\jk2.properties
Oct 27, 2005 3:20:01 PM org.apache.catalina.startup.Catalina start
INFO: Server startup in 18813 ms
Oct 27, 2005 3:22:19 PM org.apache.coyote.http11.Http11Protocol pause
INFO: Pausing Coyote HTTP/1.1 on http-8080
Oct 27, 2005 3:22:20 PM org.apache.catalina.core.StandardService stop
INFO: Stopping service Catalina
Oct 27, 2005 3:22:20 PM org.apache.catalina.core.StandardHostDeployer remove
INFO: Removing web application at context path /iw/eventsubsystem
2005-10-27 15:22:20,078 [Clock Daemon] ERROR org.exolab.jms.util.Clock () - Internal error in clock daemon
java.lang.InterruptedException: sleep interrupted
at java.lang.Thread.sleep(Native Method)
at org.exolab.jms.util.Clock.run(Unknown Source)
Oct 27, 2005 3:22:25 PM org.apache.catalina.core.StandardHostDeployer remove
INFO: Removing web application at context path /iw-cc
Oct 27, 2005 3:22:25 PM org.apache.catalina.logger.LoggerBase stop
INFO: unregistering logger Catalina:type=Logger,host=localhost
Oct 27, 2005 3:22:25 PM org.apache.catalina.logger.LoggerBase stop
INFO: unregistering logger Catalina:type=Logger
Oct 27, 2005 3:22:25 PM org.apache.coyote.http11.Http11Protocol destroy
INFO: Stopping Coyote HTTP/1.1 on http-8080
Oct 27, 2005 3:22:43 PM org.apache.coyote.http11.Http11Protocol init
INFO: Initializing Coyote HTTP/1.1 on http-8080
Oct 27, 2005 3:22:43 PM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 1093 ms
Oct 27, 2005 3:22:43 PM org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
Oct 27, 2005 3:22:43 PM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/5.0.27
Oct 27, 2005 3:22:43 PM org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
Oct 27, 2005 3:22:54 PM org.apache.catalina.core.StandardHost getDeployer
INFO: Create Host deployer for direct deployment ( non-jmx )
Oct 27, 2005 3:22:54 PM org.apache.coyote.http11.Http11Protocol start
INFO: Starting Coyote HTTP/1.1 on http-8080
Oct 27, 2005 3:22:54 PM org.apache.jk.common.ChannelSocket init
INFO: Port busy 8009 java.net.BindException: Address already in use: JVM_Bind
Oct 27, 2005 3:22:54 PM org.apache.jk.common.ChannelSocket init
INFO: JK2: ajp13 listening on /0.0.0.0:8010
Oct 27, 2005 3:22:54 PM org.apache.jk.server.JkMain start
INFO: Jk running ID=1 time=0/31 config=E:\webcAPPS\iw-home\servletd\conf\jk2.properties
Oct 27, 2005 3:22:54 PM org.apache.catalina.startup.Catalina start
INFO: Server startup in 11328 ms
-----------------------

Note: I can login into Teamsite without any problems (default/main is there) and can create new workareas. I can even add files but can't preview them since the proxy has not been configured (part of the post reboot scripts job I'm guessing)

Can anyone help with this? I uninstalled and tried it again with no luck.

Thanks
D

Edited by IWguy on 10/27/05 12:55 PM (server time).

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Comments

Adam Stoller

It's been a looooong time since I've done a windows install - and longer still since I've seen something like what you are describing.
If memory serves me correctly - I believe there was some place where the mount point was being set (in a config dialog-box somewhere) and it was either:

Y: instead of Y:\
or Y:\ instead of Y:\\

Maybe it was in the registry somewhere? I really can't remember - however - you should probably contact Support - since this is pretty much their bread-and-butter type problem.

--fish
Senior Consultant, Quotient Inc.
http://www.quotient-inc.com

TestReport.rptdesign

Bhargav Coca

Check the Registry Inder software part, you will see Y:,I think the registry will point to IIS and IIS will show the Y:. IF it is not there, then make sure you don't have any external drives alloted to Y:. And best way to solve this is as Fish said, open a case with support, they will resolve it in no time.
Thank you

screenshot.JPG

pdf.JPG

IWguy

Thanks for the response guys.. I was in between clients when you wrote and I'm adding it to support as soon as I post this...
/D

Migrateduser

See if the group is created properly:

webserver_group=TeamSite Web Preview

This will prevent you from previewing, obviously. Make sure there aren't any restrictions preventing the group from being created.

Define the domain_list in the [iwserver] section of iw.cfg to limit the number of domains. This may be causing the Y: drive to be inaccessible.

domain_list=domain1, domain2

Migrateduser

I just noticed you have 2003 SP1. Base 6.5 is not compatible with this version of Windows. Install SP2 (which requires a new license file in iw-home\etc) and rerun the tspostreboot script.

IWguy

Thanks for all the advice... Teamsite SP2 solved the problem... I didn't clue into it right away because the symptoms I've seen on other W2K3 servers with SP1 have been different so I thought it was a different issue. Just for reference for those who follow, I've also seen a Blue Screen of Death (BSOD) when I tried submitting a file after installing Teamsite 6.5 Base on a W2K3 SP1 server.

Thanks,
/D

Migrateduser

I'm glad that worked out. The blue screens were due to conflicts between our file system device driver and the updated filter manager in Win 2003 SP1.