DM_STORAGE_E_BAD_TICKET Error

Hello, I have this error doing this operation: "(InputStream)sysObj.getContent()" on a Documentum 6.5

This is the Stacktrace:

DfException:: THREAD: http-srvtao%2F192.168.1.249-80-10; MSG: [DM_STORAGE_E_BAD_TICKET]error: "Use of invalid ticket for storage object with name filestore_01; storage may be improperly configured. Ticket was 0000000080001052. Data Ticket was 1."; ERRORCODE: 100; NEXT: DfException:: THREAD: http-srvtao%2F192.168.1.249-80-10; MSG: [DM_STORAGE_E_RENAME_EXT_SEARCH]error: "Unable to rename a file matching (C:\DATOS\docum_storage\dm_doc\content_storage_01\00989681\80\00\10\52*) to (C:\DATOS\docum_storage\dm_doc\content_storage_01\00989681\80\00\10\52). Operating System error: El sistema no puede hallar la ruta especificada. "; ERRORCODE: 100; NEXT: null

com.documentum.fc.client.impl.docbase.DocbaseExceptionMapper.newException(DocbaseExceptionMapper.java:57)

com.documentum.fc.client.impl.connection.docbase.MessageEntry.getException(MessageEntry.java:39)

com.documentum.fc.client.impl.connection.docbase.DocbaseMessageManager.getException(DocbaseMessageManager.java:137)

com.documentum.fc.client.impl.connection.docbase.netwise.NetwiseDocbaseRpcClient.checkForMessages(NetwiseDocbaseRpcClient.java:290)

com.documentum.fc.client.impl.connection.docbase.netwise.NetwiseDocbaseRpcClient.applyForInt(NetwiseDocbaseRpcClient.java:505)

com.documentum.fc.client.impl.connection.docbase.DocbaseConnection$6.evaluate(DocbaseConnection.java:1193)

com.documentum.fc.client.impl.connection.docbase.DocbaseConnection.evaluateRpc(DocbaseConnection.java:1000)

com.documentum.fc.client.impl.connection.docbase.DocbaseConnection.applyForInt(DocbaseConnection.java:1186)

com.documentum.fc.client.impl.docbase.DocbaseApi.makePuller(DocbaseApi.java:601)

com.documentum.fc.client.impl.connection.docbase.RawPuller.<init>(RawPuller.java:22)

com.documentum.fc.client.impl.session.Session.makePuller(Session.java:3366)

com.documentum.fc.client.impl.session.SessionHandle.makePuller(SessionHandle.java:2377)

com.documentum.fc.client.content.impl.BlockPuller.<init>(BlockPuller.java:27)

com.documentum.fc.client.content.impl.Store.makePullerInputStream(Store.java:314)

com.documentum.fc.client.content.impl.Store.getStream(Store.java:49)

com.documentum.fc.client.content.impl.FileStore___PROXY.getStream(FileStore___PROXY.java)

com.documentum.fc.client.content.impl.Content.getStream(Content.java:181)

com.documentum.fc.client.content.impl.Content___PROXY.getStream(Content___PROXY.java)

com.documentum.fc.client.content.impl.ContentManager.getStream(ContentManager.java:64)

com.documentum.fc.client.content.impl.ContentManager.getStream(ContentManager.java:53)

com.documentum.fc.client.DfSysObject.getContentEx3(DfSysObject.java:1874)

com.documentum.fc.client.DfSysObject.getContentEx2(DfSysObject.java:1864)

com.documentum.fc.client.DfSysObject.getContent(DfSysObject.java:1854)

com.documentum.fc.client.DfDocument___PROXY.getContent(DfDocument___PROXY.java)

Do you imagine what could be?

I tried to run checkInconsistences job, but it failed.

Thanks!

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Comments

RajalakshmiGautam

Hi,

Can you check permission of installation owner on $Documentum/data directory.

Installation owner should be able to access location specified by filestore and should have read write access to that location.

Rajalakshmi

victor.bail

Yes, dmadmin has permissions on that folder.

Thanks you!

DCTM_Guru

Is this just for one file or are you having problems viewing any document? Can you import and later view new documents?

victor.bail

It happens only on a few documents.

We import around 1000 documents on Friday, maybe there's any inconsistence on Documentum?

DCTM_Guru

What did you use to import them (eg Webtop, DFC app, DFS, etc)? Normally, import is a transaction, so failed attempt would not commit the database entry.

victor.bail

Import was made from a application developed by us based on DFC apis.

I have ran dm_ConsistencyChecker and this is the result:

Consistency checker completed successfully

Total number of inconsistencies found: 0

victor.bail

I don't know what is exactly the document that is raising the exception, but I have this information:

Error in 'DCTM.DCTMOperation.CreateDocument' (-2147467259)

If I run this DQL query:

select b.object_name, c.r_version_label, data_ticket, full_format from dmr_content_s a, dm_sysobject_s b, dm_sysobject_r c where c.r_object_id = b.r_object_id and c.i_position = -1 and a.r_object_id = b.i_contents_id and data_ticket = '-2147467259'

This is the result:

object_name r_version_label data_ticket full_format

DataDictionaryPublisher 1.5114 -2147467259 crtext

Does it give you some information??

DCTM_Guru

This is probably log file for this job - "DataDictionaryPublisher" and has nothing to do with the files you imported. There's another job (eg LogPurge) that will delete old job reports, so that you dont have versions into 1000s.

victor.bail

Ok, so can I run this job with no worry about document's content? It only will purge logs elements?

This installation is on production environment and i have to be very careful with actions.

Thank you!

DCTM_Guru

Yes. Log purge on deletes log files of jobs.

victor.bail

For two days I won't be able to try the solution because users are working. I hope I can on friday.

As soon I can do it, I will tell you something.

Thank you again!

reissm

Hello Viktor,

have you been able to figure out the cause of this issue? We get this error message during publishign of documents in WebPublisher.

Thanks in advance

victor.bail

Finally I did'nt figured out what caused this error. We solved it "magically", we ran a job called dm_consistencychecker, but report did'nt said anything wrong. I don't know why, but error disappeared.

If that wouldn't work, I think that I would tried with dm_clean, but it was innecessary.

Good luck!!