can't get OsMacClient from UCF

Client DFS Version: 6.5 SP2

Client SDK: .NET

Server DFS Version: 6.7

Server DFS Web Server: Tomcat

Action: Performing an IObjectService.get()

Error message on server

[Log4jAdapter.debug:71] can't get OsMacClient from UCF
com.emc.documentum.fs.rt.impl.ResourceLookupException: Session is not found.
    at com.emc.documentum.fs.rt.context.impl.UcfSessionManagerServer.isMacClient(UcfSessionManagerServer.java:203)
    at com.emc.documentum.fs.services.core.impl.execution.AcsTransferPreferencesBuilder.isMacClient(AcsTransferPreferencesBuilder.java:63)
    at com.emc.documentum.fs.services.core.impl.execution.AcsTransferPreferencesBuilder.constructPreferences(AcsTransferPreferencesBuilder.java:25)
    at com.emc.documentum.fs.services.core.impl.result.ContentLoader.executeOperation(ContentLoader.java:254)

...etc...

The error appears on the server when the client issues the get. After looking this issue up, It appears there are 2 resolved issues for this, but the fix is not available.

Issue Number: DFS-172

Issue Number: 168904

If anyone is aware of the issue resolution, please advise on this thread. I'm also following up through the EMC channels, but would appreciate it if someone knew the resolution. Thanks for your response.

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Comments

bilak

Hello ndegrof,

did you solved this issue?

I'm facing this on DFS 7.0

thanks

MukulDhanokar

Hi ndegrof,
We ar facing same issue. Did you find any solution for this.

nemelk

We are facing same error - what is solution for this?

BobanHTP

Hello,

we are facing the same error - is any solution anywhere?

Karen Weir

I haven't been able to locate any Knowledge Base articles or Support Tickets related to "OsMacClient"; has anyone engaged our Support team with this scenario? I can help make any connections needed internally.

Mahmoud Elkeshky

@Karen Weir

I am facing this issue now, does anyone reached to a solution??

DFS 7.1

DA 7.1

Karen Weir

Do you have a Support ticket for this @Mahmoud Elkeshky ? I can take a look for progress.

Mahmoud Elkeshky

@Karen Weir Actually no ongoing support contract available, but I have to solve a customer issue and I hoped to find a solution or an answer here :)

Karen Weir

Does your customer have a support contract with OpenText @Mahmoud Elkeshky ? I don't see any references to UCF and DFS support on MacOS, so a ticket would be the only option at this point - our team would need to review the environment and confirm.

Burdallo_CIM

Hi, I have the same issue? any solution?