Environment Info:
CTS (DTS): 6.7
DFS: 6.7
Task: Execute a "document_to_pdf" tranformation from a Word or Excel document into a PDF
Error: CTS fails to transform due to a "Resource Locked" error
To whom it may concern,
We're attempting to perform a transform from a word or an excel file to a PDF and we're recieving a failure after a long time (5 - 10 min wait). Looking at the CTS_log.txt, we discover:
| Error Message |
|---|
14:38:03,046 INFO [ Thread-52] CTSPluginHandlerImpl - **** Executing Atomic CTSProfile document_to_pdf ******
14:38:03,109 DEBUG [ Thread-52] CTSPluginHandlerImpl - No Media Plug-in of type AdvancedPDF available to handle a 'document_to_pdf' transformation
14:38:03,109 DEBUG [ Thread-52] CTSPluginHandlerImpl - No Media Plug-in of type AdvancedPDF available to handle a 'document_to_pdf' transformation
14:38:03,109 DEBUG [ Thread-52] CTSPluginHandlerImpl - MP is available but checking whether the format is supported
14:38:03,109 DEBUG [ Thread-52] CTSPluginHandlerImpl - srcFormat : doc
14:38:03,109 DEBUG [ Thread-52] CTSPluginHandlerImpl - tgtFormat : pdf
14:38:03,109 DEBUG [ Thread-52] CTSPluginHandlerImpl - Plug-in PDF is available to handle the transformation from doc to pdf
14:38:03,109 DEBUG [ Thread-52] CTSPluginHandlerImpl - Calling callExecuteProfile() for MP: PDF and profile: document_to_pdf
14:38:03,109 DEBUG [ Thread-52] CTSPluginHandlerImpl - Queue Id: null and profile: document_to_pdf
14:38:03,109 DEBUG [ Thread-52] CTSPluginHandlerImpl - ## Resource WINWORD.EXE was locked
14:38:03,109 DEBUG [ Thread-52] CTSPluginHandlerImpl - ## Resource printer.exe was locked
14:43:15,281 DEBUG [ Thread-52] CTSPluginHandlerImpl - ## Resource WINWORD.EXE was released
14:43:15,281 DEBUG [ Thread-52] CTSPluginHandlerImpl - ## Resource printer.exe was released
14:43:15,281 INFO [ Thread-52] CTSPluginHandlerImpl - PDF failed, will try another media plug-in.
com.documentum.cts.plugin.common.CTSPluginException: failed to transform the file
at com.documentum.cts.plugin.advancedpdf.AdvancedPDFPlugin.transform(AdvancedPDFPlugin.java:945)
at com.documentum.cts.plugin.advancedpdf.AdvancedPDFPlugin.executeProfile(AdvancedPDFPlugin.java:484)
at com.documentum.cts.impl.services.ctsplugin.CTSPluginHandlerImpl.callExecuteProfile(CTSPluginHandlerImpl.java:4943)
at com.documentum.cts.impl.services.ctsplugin.CTSPluginHandlerImpl.executeAtomicProfile(CTSPluginHandlerImpl.java:2293)
at com.documentum.cts.impl.services.ctsplugin.CTSPluginHandlerImpl.executeAtomicProfileEx(CTSPluginHandlerImpl.java:2092)
at com.documentum.cts.impl.services.ctsplugin.CTSPluginHandlerImpl.executeProfile(CTSPluginHandlerImpl.java:442)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.documentum.cts.impl.services.CTSServiceBaseImpl.invokeHandler(CTSServiceBaseImpl.java:715)
at com.documentum.cts.impl.services.CTSPluginServiceImpl.executeProfile(CTSPluginServiceImpl.java:157)
at com.documentum.cts.impl.services.task.CTSTask.callMediaPlugIn(CTSTask.java:3107)
at com.documentum.cts.impl.services.task.CTSTask.execute(CTSTask.java:757)
at com.documentum.cts.impl.services.task.CTSTaskBase.doExecute(CTSTaskBase.java:491)
at com.documentum.cts.impl.services.task.CTSTaskBase.run(CTSTaskBase.java:455)
at com.documentum.cts.impl.services.thread.CTSTaskRunnable.run(CTSTaskRunnable.java:207)
at java.lang.Thread.run(Thread.java:619)
14:43:15,281 DEBUG [ Thread-52] CTSSessionImpl - [5] login succeeded for <user>@<docbase>: s4
14:43:15,281 ERROR [ Thread-52] CTSThreadPoolManagerImpl - Exception in CTSThreadPoolManagerImpl, notification :
com.documentum.cts.exceptions.internal.CTSServerTaskException: Media Plugins failed in Transcoding the profile document_to_pdffailed to transform the file
Cause Exception was:
com.documentum.cts.exceptions.CTSException: Media Plugins failed in Transcoding the profile document_to_pdffailed to transform the file
Cause Exception was:
com.documentum.cts.plugin.common.CTSPluginException: Media Plugins failed in Transcoding the profile document_to_pdffailed to transform the file
Cause Exception was:
com.documentum.cts.exceptions.internal.CTSServiceException: Media Plugins failed in Transcoding the profile document_to_pdffailed to transform the file
Cause Exception was:
com.documentum.cts.plugin.common.CTSPluginException: Media Plugins failed in Transcoding the profile document_to_pdffailed to transform the file
Cause Exception was:
com.documentum.cts.plugin.common.CTSPluginException: Media Plugins failed in Transcoding the profile document_to_pdffailed to transform the file
Cause Exception was:
com.documentum.cts.plugin.common.CTSPluginException: Media Plugins failed in Transcoding the profile document_to_pdffailed to transform the file
at com.documentum.cts.impl.services.ctsplugin.CTSPluginHandlerImpl.executeAtomicProfile(CTSPluginHandlerImpl.java:2350)
at com.documentum.cts.impl.services.ctsplugin.CTSPluginHandlerImpl.executeAtomicProfileEx(CTSPluginHandlerImpl.java:2092)
at com.documentum.cts.impl.services.ctsplugin.CTSPluginHandlerImpl.executeProfile(CTSPluginHandlerImpl.java:442)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.documentum.cts.impl.services.CTSServiceBaseImpl.invokeHandler(CTSServiceBaseImpl.java:715)
at com.documentum.cts.impl.services.CTSPluginServiceImpl.executeProfile(CTSPluginServiceImpl.java:157)
at com.documentum.cts.impl.services.task.CTSTask.callMediaPlugIn(CTSTask.java:3107)
at com.documentum.cts.impl.services.task.CTSTask.execute(CTSTask.java:757)
at com.documentum.cts.impl.services.task.CTSTaskBase.doExecute(CTSTaskBase.java:491)
at com.documentum.cts.impl.services.task.CTSTaskBase.run(CTSTaskBase.java:455)
at com.documentum.cts.impl.services.thread.CTSTaskRunnable.run(CTSTaskRunnable.java:207)
at java.lang.Thread.run(Thread.java:619)
14:43:15,281 WARN [ Thread-52] CTSRealTimeHandlerImpl - The root task listener is NULL for this Real Time Task!
14:43:15,281 DEBUG [btpool0-2 - /cts/] CTSSessionImpl - [6] login succeeded for <user>@<docbase>: s6 |
I'm able to login to the box as the user and open up Word and Excel without issue. I'll open up a formal EMC ticket, but was wondering if anyone has already resolved the issue. Thanks in advance.
