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Error during Checkout - Taskspace 6.6

adurs_chari

Hi People,

I am encountering the following error during Checkout. I use Taskspace 6.6.

ERROR com.documentum.webcomponent.xforms.checkout.PrintFormCheckoutProcessor  - Cannot create high fidelity form.
DfException:: THREAD: Timer-11; MSG: Cannot create high fidelity form.; ERRORCODE: ff; NEXT: null
        at com.documentum.services.xforms.PrintFormService.getFormContentPerInstance(PrintFormService.java:1153)
        at com.documentum.webcomponent.xforms.checkout.PrintFormCheckoutProcessor.preProcess(PrintFormCheckoutProcessor.java:60)
        at com.documentum.web.contentxfer.ContentTransferService.execute(ContentTransferService.java:345)
        at com.documentum.web.contentxfer.JobAdapter.execute(JobAdapter.java:108)
        at com.documentum.job.async.AsyncJobManager$AsyncTimerJob.executeJob(AsyncJobManager.java:236)
        at com.documentum.job.async.AsyncJobManager$AsyncTimerJob.run(AsyncJobManager.java:215)
        at java.util.TimerThread.mainLoop(Timer.java:512)
        at java.util.TimerThread.run(Timer.java:462)
Caused by: DfException:: THREAD: Timer-11; MSG: Invalid parameter. FormId cannot be null since instanceId is not a form instance. Cannot determine storage option.; ERRORCODE: ff; NEXT: null
        at com.documentum.services.xforms.PrintFormService.getFormContentPerInstance(PrintFormService.java:1109)
        ... 7 more

Could really use some help from you guys!

Cheers

Adurs

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Comments

DCTM_Guru

Did you map the ODT file format to your High Fidelity Forms viewer? This is done on the Taskspace application configuration screen.

Gabbar_Sher

Hi Johnny,

Thanks for the reply! Have been waitng for someone to help me..Adurs is my old id by the way..

We do not use High Fidelity Forms at all..We use PDF docs and hence use Adobe.

No where in the system do we use High Fidelity Forms.

But somehow, during checkout we get this error always.

It's weird, but this is exactly what is happening!

Thanks

DCTM_Guru

How do you have doc viewer configured? Also, if you are working with pdf files, why would you check it out? Are you creating a new version by importing from file system? Or are you actually modifying the original pdf file?

Gabbar_Sher

I have attched the screenshot which shows the way I have the viewer configured. (Also included your suggestion).

Our content is basically scanned in PDF. When the user needs to modify the doc he checks it out and modify's the original file. We are checking it in as the same version.

DCTM_Guru

Try removing the ODT entry if you are not using high fidelity forms.

Gabbar_Sher

The problem still persists with/without the ODT mapping.

What bothers me is how could High Fidelity Forms come into picture, when the viewer has been configured for PDF ?!?!?!

Do you know if there is a file where we could force the application to checkout the document in PDF format?

DCTM_Guru

Does this happen if you try creating another Taskspace app? Just use all of the default Taskspace components.

Gabbar_Sher

Sorry for the late reply. Was away on a long vacation!

I created a new app and it happens still. We have the same error upon checkout.

We get the same error even when we try to checkout from the native Taskspace Admin console.

DCTM_Guru

Have you tried applying the latest patch to your 6.6 environment?

Gabbar_Sher

We are in the process of doing that.

Will test it after applying it and update the thread.

Rakesh

Hi,

Did you eventually get solution for this. If yes, then please put the answer here.

We are working with Taskspace 6.7sp1 and for us Checkout/Edit of files is not working. Export, Import of files is going through fine. Surprisingly DA 6.7sp1 installed on same Web Server is working fine and we are able to CheckIn/Edit files through that.

Awaiting reply.