item does not exist in collection

System

What is "[NRTDatabases ][Item ]Item "iMan""? I'm in way over my head here, could use some help with this WS Web 8 software. Figured out how to get a stack trace, but I can't figure out what exactly ASP.NET is having trouble accessing. Any help?

Server Error in '/WorkSite' Application.
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[NRTDatabases ][Item ]Item "iMan" does not exist in collection
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.UnauthorizedAccessException: [NRTDatabases ][Item ]Item "iMan" does not exist in collection

ASP.NET is not authorized to access the requested resource. Consider granting access rights to the resource to the ASP.NET request identity. ASP.NET has a base process identity (typically {MACHINE}\ASPNET on IIS 5 or Network Service on IIS 6) that is used if the application is not impersonating. If the application is impersonating via <identity impersonate="true"/>, the identity will be the anonymous user (typically IUSR_MACHINENAME) or the authenticated request user.



Stack Trace:


[UnauthorizedAccessException: [NRTDatabases ][Item ]Item "iMan" does not exist in collection ]
System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) +0
iManage.WorkSite.Web.Utility.GetTempFileName(String path) +75
iManage.WorkSite.Web.Caching.DmsArticle.Load() +150
iManage.WorkSite.Web.Caching.PageCache.Load(Object workspace) +15
iManage.WorkSite.Web.Resources.update(SessionContext sessionContext, IManWorkspace workspace) +13
iManage.WorkSite.Web.Resources.load() +182
iManage.WorkSite.Web.Resources.get_objectID() +57
iManage.WorkSite.Web.SessionContext.GetObject(String objectID, Boolean nullOnError) +43
iManage.WorkSite.Web.Caching.CacheArticle.Create(Object obj) +123
iManage.WorkSite.Web.Caching.PageCache.Load(Object workspace) +6
iManage.WorkSite.Web.UserOptions..ctor(SessionContext sessionContext) +33
iManage.WorkSite.Web.AuthenticationModule.onState(Object source, EventArgs eventArgs) +1346
System.Web.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +92
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +64

dabird

It appears that your ASP.NET account does not have access to the <WSW_install_directory>/temp directory. Make sure that <MACHINE_NAME>\ASP.NET account has R/W permissions on this folder in the file system.