I am using webtop 6.5op sp3 which has been deployed under tomcat 6 with PDF annotation service has been integrated with the same. As per the deployment guide i made changes in the custom webtop layer and deployed two action for adding menu in the webtop file menu as comment as well as in the right click. But I am bit confused with functionality i am geeting when i click on the comment pdf opens in the new browser window whether I can see the comment only but does not give option to add/modify the comment where as If i click on the open read only i can view as well as add/modify comments but as this is opening in the read only mode comments are not been saved. So custom comment should give me this kind of functionality as well as to save the same. I am attaching two xml files which has been deployed under custom/config folder. Please inform me what is wrong here ? Also in the right click comment option is not comming. Two components have been built follwing the pdf annotation deployment guide by emc.
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Prob got solved. This is bug in PDF Annotation service 6.5 SP3 if same has been configured with SSL default port 443 then then it will not connect the comment server. That's why comment tab is not been displayed. For other ports it is working fine. This issue had been fixed in 6.7 HF.
Sounds like something went wrong with deployment, since your browser is just launching the PDF as if PAS was not installed. I would repeat the PAS install instructions again.
i think you are noy able to understand my question as i have mentioned that when i click on the open read only menu item from webtop i can view as well as add/modify comments but as this is opening in the read only mode comments are not been saved. this means there is no problem with the pas installation.
Do you have at least RELATE acl permission on the document you annotate ?
I have imported the document as super user and from the same login I am trying to annotate the pdf. logged in user the owner of the document and he has delete permission on the imported object inside the folder.
Did you also update the app.xml in wdk and set the app server URL in the Docbase/server config object (can't remember which ones).
It does seem, as Johnny said, that somethign is wrong with your deployment
1. I am here referring to add the comments not editing the pdf.
2. Click on the comment menu item from webtop does not give option to add the comment where as if i click on the open read only option i can add the comment but as this is opening in read only mode so comments can not be saved this is what expected. But comments menu should give the same option with saving the comments as well as.
3. Yes I have followed the deployement guide to install pdf annotation service like
a) Deplyment of document.war file under my app server and then edit the dfc.properties of it.
b) adding the app_server_uri in the server config
c) adding the mentioned entries to include all the formats in the wdk app.xml
d) deployed two custom components as described in the deployment guide under custom/config folder.
e) Also specified the preferences in the logged in user as mentioned the deployment guide.
4. I have acrobat professional in my machine. Click on the PDF will open the acrobat professional. Adobe Livecycle stuff is not been configured as this is required only if users wants to participate in the review using reader. But I have acrobat professional in my machine so I did not configured the same.
You open the document as Read Only for annotate, that's true ?
I did not get you Julien Fontaine?
Click on the comment menu item from webtop does not give option to add the comment where as if i click on the open read only option i can add the comment but as this is opening in read only mode so comments can not be saved this is what expected. But comments menu should give the same option with saving the comments as well as.
Please post screen shots.
Uploading the screenshot for clicking on the comment menu from webtop
Supratimch, It looks like the document is opened with Adobe Reader ? Could you check ?
I also think this way.... But not sure how it can open in the acrobat reader even I set the preferences from webtop that for all types and pdf extn it should open in arobat reader. And I have similar env where i have tested the functionality from my machine accessing the webtop url there it is opening the pdf with giving option to add comments.
I think this might be a problem with my custom component as well ? Can anybody share the code for adding comment menu under file and the expected business functionality ?
Any has idea does it require to confiure Adobe LiveCycle Reader Extension with PDF Annotation Service to work with webtop for adding/modifying comments ? In my case this has not been configured. I am suspecting this might be a reason for this ?
As per Release Notes, with Adobe Reader you have to use Adobe LiveCycle Reader Extensions.
"Adobe LiveCycle Reader Extensions 7 or 8 is required if users want to annotate with Adobe Reader"
Please refer Section "PDF Annotation Services supported Adobe products" in release notes for more details.
But in one of our env. PDF annotation service is working fine where no Adobe LiveCycle Reader Extensions 7 or 8 has been configured that I have checked it looking into the review.properties file. I am just doubting the custom component I have created as per the deployment guide of PDF Annotation Service 6.5 SP2. Can anybody look into this and update me on the same ? I am attaching the files again.
At last ,somebody who lets us know what was the resolution.
Thanx a lot supratimch
Please mark my previous post as corrent answer.
We can't, as you initiated the thread, only you can do it (not sure if yo ucan mark one of your own messages as correct answer though...)
Hi there,
I found a way to be able to use Annotation services with HTTPS.
If the annotation services is on the same application server as your webtop, you can set in the dm_server_config
where app_server_name[x]='adobe_comment_connector' the value of app_server_uri[x]='/' so even if you use a non standard port (other than 443) it will work in https or http depending on the current URL the user is connected to.
NB: It's probably not supported by EMC, but works for us in 6.6 but probably also in other versions.
As far as I remember, it is in the documentation that the app server URL MUST be set....
Hi Supratimch,
I've a same issue with PDF Annotation 6.6..when i click on the comment, pdf opens in the new browser window whether I can see the comment only but does not give option to add/modify the comment.
Any suggestions please?
Supratich,
Can i've the solution for this..
Please suggest me ...
