BAM 6.7 install on CS 6.5sp3 (installer error)

Hi everyone,

I am trying to install Business Activity Monitor (6.7) on the java method server of our Content Server (6.5sp3). I checked ahead of time to ensure that BAM 6.7 is compatibale with CS 6.5sp3. The installer fails almost immediately after execution. I checked the log file for the installer and found the following:

(Dec 30, 2011 11:42:41 AM), Setup.product.install, com.documentum.install.shared.common.error.DiException, err, An exception occured in: DiWABamInitialize, beanID: BamInitialize - DiWABamInitialize failed! - Method Server deployment descriptor does not exist at C:\Documentum\jboss4.3.0\server\DctmServer_MethodServer\deploy\ServerApps.ear\DmMethods.war\WEB-INF\web.xml. The Content Server may not have been properly installed.; For more detailed information, see the error log: \bam-product\BAM Installer\BAM_Installer_JBoss_win\setupError.log

(Dec 30, 2011 11:42:41 AM), Setup.product.install, com.documentum.install.shared.common.error.DiException, err, com.documentum.install.shared.common.error.DiException: Method Server deployment descriptor does not exist at C:\Documentum\jboss4.3.0\server\DctmServer_MethodServer\deploy\ServerApps.ear\DmMethods.war\WEB-INF\web.xml. The Content Server may not have been properly installed.

at com.documentum.install.bam.common.beans.wizard.action.DiWABamInitialize.setWebappMacros(DiWABamInitialize.java:190)

at com.documentum.install.bam.common.beans.wizard.action.DiWABamInitialize.execute(DiWABamInitialize.java:72)

at com.installshield.wizard.StandardWizardListener.execute(Unknown Source)

at com.installshield.wizard.StandardWizardListener.currentBeanChanged(Unknown Source)

at com.installshield.wizard.Wizard$RunThread.run(Unknown Source)

Our content server install was initially of an older version and was updated to 6.5sp3. This means the Java Method Server was installed under the folder [Documentum]\jboss4.2.0. The installer is looking for the folder [Documentum]\jboss4.3.0 which is the folder that he JMS would have been installed into if it were a fresh 6.5sp3 install.

Anyone have any ideas?

Thanks,

Ryan

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Accepted answers

dachad

The machine in question had an active internet connection. The error had to do with file locations from an older version. Because we had upgraded Documentum from a previous version the installer was looking for the deployment descriptor in the wrong folder. It was looking in a non existant JBoss4.3.0 folder when our install was active in a JBoss4.2.0 folder.

We logged a ticket with EMC and they noted it as a bug. The workaround is to adjust the appserver.properties in the appserver.jar that comes with the installer. This will let the installer locate the proper install path.

All comments

dachad

Before you try anything I suggest below backup your curent JMS folder (JIC).

As a work around I took a copy of the jboss4.2.0 folder and renamed it jboss4.3.0. The installer worked without problems. I then copied the contents of the jboss4.3.0 folder back into the current jboss4.2.0 folder and restarted the JMS. So far it seems to have worked and I am currently veryfying. I will update wether it checks out.

Imran_Yusubov

Hi ,

Troubleshooting BAM server installation on Java Method Server

If the internet connection is unavailable or slow while installing the BAM Engine on Windows, the

BAM installer displays a connection error message.

To work around this problem:

1. Stop the Documentum Java Method Server, if it is running.

2. Create a backup copy of the web.xml file available in the following

path:%DOCUMENTUM%\jboss4.2.0\server\DctmServer_MethodServer\deploy\ServerApps.ear\

DmMethods.war\WEB-INF\.

3. Open the web.xml file available in the following path for

editing:%DOCUMENTUM%\jboss4.2.0\server\DctmServer_MethodServer\deploy\ServerApps.ear\

DmMethods.war\WEB-INF\.

4. Remove the following DOCTYPE declaration line in the file, and save the file:<!DOCTYPE

web-app PUBLIC "-//Sun Microsystems, Inc.//DTD Web Application 2.3//EN"

"http://java.sun.com/dtd/web-app_2_3.dtd">.

5. Install the BAM server using the BAM Engine installer.

6. Start the Documentum Java Method Server, if it is required.

Or enable internet connection.

Hope this helps

dachad