Task delegation

Imran_Yusubov

Hi Experts,

Please give me some suggestions to archive the following goal.

I have an approval process, in this process I have an autoactivity which creates a case log and records some information like this,

Sender- user A, receiver- user B, Action- sent for approval.

Then I have a one manual activity. After the manual activity I have another activity which updates the case log, if the task performer approves the task or rejects  it records that information and updates the case log.

The performer of activity 1 is defined based on a process variable and actually I pass the value to the case log as well.So far everything works fine.

The problem is that if the performer of activity 1 is unavailable the case log does not work as expected.The results looks like to this, lets say, "User B has approved bla bla" in fact the user B was not available by the time so  it is delegated to user C, and the performer was C not B.

Ok, now what I want to do record the delegation fact as well in the case log, so please give me some suggestions.

How can I check if user B is available or not? I have several options but want to know your advice.

Thanks in advance

Imran_Yusubov

I did something like this.

1. Created a user profile (custom type & electronic form) to store some additional information for each user.

2. In custom type, I have a Boolean attribute called "is_user_active" and a string attribute called "handler".

3. I have created an interface for each user to change status, and delegate tasks to other users if needed.

4. So the rest is very easy. I just check the attribute whenever it is needed. Then, I can delegate the task to handler if needed.

That was much easier than working on OOTB ones.