URGENT** Error while opening a document

pakira

Hi All,

We are getting 404 error while opening document from webtop if the name contains special character(ƒ).
We are getting below error-

File Not Found
--------------------------------------------------------------------------------

The file you are looking for can not be found within: /<Cabinet>/<Folder Name>/

It is working fine with DA but not with Webtop. We are using OOTB component to open document.

Document Name is "Cliënt-Beheerder_Internetbankieren_Zakelijk_BK_17022012.pdf.pdf[1].pdf" and below is the url which is trying to open that file.

https://localhost:8080/webtop/DDFS/Client%20Doc/T-00003520/Upload/Cli?&Ã&#131;Â&#130;Ã&#130;«nt-Beheerder_Internetbankieren_Zakelijk_BK_17022012.pdf.pdf[1]0.pdf;jsessionid=0hlTPZhMPm1KTLJNTVrxfRJRhSZNQhnQqGY9x9Qpr05Yd8sT0hJQ!-245822565!1331288716713?contentTicket=157kijq3a0ag763rh9so7&Reload=1331290239751&__dmfClientId=1331288727461&docbase=DB_DMS_UAT.DB_DMS_UAT&domain=&username=anandanatarajan.rathinavel%40db.com&ticket=DM_TICKET%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%3D&rootpaths=%2F%0A

Please advice!

Regards,

Sumanta

DCTM_Guru

What version are you on?  I know that this used to be a bug and I think they have fixed it in the latest version.

pakira

Hi Johnny,

I am using Webtop 6.5 SP3...can you please let me know in which version it is fixed?

Regards,

Sumanta

DCTM_Guru

Either submit a ticket with EMC Support or read the release notes for each version (6.6 or 6.7).

pakira

Hi Johnny,

I raised support ticket but not much help!

This issue is coming only with Weblogic app server. Its working fine with Tomcat. We have done the following changes in Weblogic.xml file under WEB-INF folder but it did not work.

<charset-params>

           <input-charset>

             <resource-path>/*</resource-path>

             <java-charset-name>UTF-8</java-charset-name>

           </input-charset>

       </charset-params>

I think this issue is coming because in URL garbage value is coming. It is not able to encode character(ƒ) while opening document.If you have any suggestion. pls let me know.

Regards,

Sumanta

DCTM_Guru

https://localhost:8080/webtop/DDFS/Client%20Doc/T-00003520/Upload/Cli?&Ã&#131;Â&#130;Ã&#130;«nt-

Are you using virtual linking?  It looks like it -> cabinet is called DDFS.  This might explain why you only have problems in Webtop and DA.  I suggest you disable virtual linking and try it again.

pakira

This problem is coming in Webtop only which is deployed in Weblogic but it is working fine in DA which running in Tomcat.

Yes, cabinet is called DDFS.

It is not able to encode character(ƒ) in the document name when we are using Weblogic. Below is the URL which is trying to open that file -

https://URL/webtop/DDFS/Client%20Doc/T-00003520/Upload//

Cli?&«nt-Beheerder_Internetbankieren_Zakelijk_BK_17022012.pdf.pdf[1].pdf;

When we are trying to open that file using Tomcat then it is able to encode it properly and in that case URL does not contain garbage value.

Can you please let me know how to disable vitual link?

Regards,

Sumanta

DCTM_Guru

Look at the Webtop Deployment guide.  You need to undo all the steps that you did to enable Virtual Link,

pakira

Hi Johnny,

I have checked that but we are not using virtual link.

Regards,

Sumanta