Brava error (dwg file)
Hello,
I'm trying to open a .dwg file (autocad) and I receive the following error:
"Server Details:
Ne-It Enterpreise did not complete the job before the viewer wait time expired as specified in the server.properties file"
In the log file I have:
"May 7, 2012 2:38:26 PM com.infograph.httpserver.DLServer waitForPublishToFinish
WARNING: Published timed out: 090200a0800a882facad 1.01336039499000 0
May 7, 2012 2:38:26 PM com.infograph.httpserver.BaseServlet doGet
SEVERE: Exception thrown:
com.infograph.httpserver.SetLastErrorException: publisher.took.too.long
at com.infograph.httpserver.DLServer.waitForPublishToFinish(Unknown Source)
at com.infograph.httpserver.IsReady.execute(Unknown Source)
at com.infograph.httpserver.BravaMethod.executeOrTest(Unknown Source)
at com.infograph.httpserver.BaseServlet.doGet(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:773)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:703)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:895)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Unknown Source)
May 7, 2012 2:38:26 PM com.infograph.httpserver.GetLastError doGet
WARNING: Getting last error. sessionid=133639058487544 error=Net-It Enterprise did not complete the job before the viewer wait time expired as specified in the server.properties file."
The timeout in server.properties file has been modified from 2 to 4 minute.
The dwg file is put in the dysplaycache folder in ...IGC\Brava! Webtop\Brava! Webtop Server\displaylistcache in dwg format (something like "r_object_id.dwg") bu seems that JobProcessor do not take this file from here.
I cannot open .dwg file and office file but I'am abble to open .pdf file
We are using Brava 6.0 for Webtop 6.5
How cand I solve this issue? Do I need a CADLoader or something like that for dwg files?
Thanks
Comments
-
Yes, we have license for Autocad file.
That license (for office file) is a separate license file (other than IGCKey.lic)? Do you need to install an OfficeLoader or somtehing else?
0 -
4 mb, 1 mb, 700 kb - they are not so big
0 -
for dwg files, you dont need to do anything specific but for office files, did you run the office atleast once on the brava server and selected the default printer from office menu?
0 -
I just find that for office file we don't have license, but for dwg file we have.
I turn on the Job Processor log and I tried to open some pdf and dwg files and there's noting in that log.
It look like JobProcessor do nothing.
Also, we have ""ConvertOnClient =TRUE" ("If set to TRUE, the Client converts all TIFF and PDF formats" ... from Installguide )
That means that JobProcessor should convert the dwg files (not the client) and the log should have something
@Johnny Gee
No, I don't opened a EMC ticket yet.
0
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