How to find out why slow opening files on specific clients

Paul-PH.Huang

Hi, experts

1. Background: Single Content Server (D65 SP3) with Single Repository in head quarter, 2 BOCS servers locates in Beijing & East US. ACS, DMS enabled. webtop is deployed in weblogic, locates in head quarter.

2. Symptoms: Some clients got very long response time (over 10 secs for 2M bytes file) while downloading files (or double click to open it) through webtop

3. Problem:

   3.1 Users don't like be bothered. Therefore, it's almost impossible to say that, "Hey, pals. allow me to try on your computer for a period of time.

   3.2 Because of this, I want to know if it's possible that I write a program to simulate download behavior through webtop (w/UCF) and periodically executed in users computer? Doing this is for purpose of collecting response time and trace log and client system performance factors (like CPU, memory, queued job,.... etc)

    3.3 Would like to know if there's anyone done this before or any other better approach to resolve it?

lastnitescurry

to be a smart ****, if the user is not bothered to help you find a solution then why should you be?

First thoughts would be to find outif this is a real problem or just some users imagination? I would enable debug settings in UCF clients config and hopefully that will tell you:

• how  big a file
• how long to download
• when this happened.

Unfortunately this will effect all clients (users) but at least you will have some hard data to show your bosses and other sections of your IT department (networks).

I guess you will need a program to parse the UCF client log files to pick out the information you need.

Robin East is a top guy for performance stuff. Check out his blog and company

http://robineast.wordpress.com/documentum-performance-tracing/

http://www.xense.co.uk/