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TeamSite Import

System

Hi,

I am trying to import some files into the TS server but keep failing because I am getting an error "Read Timed Out".
I tried importing the material several times, but it keeps failing at different points along the process and with different files (.DOC, .VSD, etc').
The overall size of what I am trying to import is 17MB, and the material124 different files, which to my understanding should not be too big from TS to import.

Any ideas?

Thanks

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Comments

Migrateduser

Can you verify that your network isn't experiencing latency as it's trying to export the files from your machine to the TS box? I see the same things sometimes and it's often on the first try whereas subsequent attempts are successful. I know that in my case, the network can be unreliable. This error will be thrown if the applet detects latency for a certain period of time.

Dave

Current Environments:
(1,2) TS 6.5 on W2K3
(3) Vignette V7 Portal on Solaris 9

Migrateduser

Most likely you are right, cause the network has been slow lately. I wonder, though, if there is anyway to change the time setting so that the the timeout would be longer?

ccprofessional

Although there is no timeout setting for the launchpad applet, you can check a couple more things:

- get the latest sun jvm - jvm 1.4.2 is what's officially supported, but later versions should be fine. The latest jvm versions may have better reliability

- there is no proxy configured from the client machine (in the browser settings)