Some users are getting blue screen when clicked on Adv Search in Webtop

athati

Hi,

I noticed some users are getting blue screen (attached) when they go to Adv Search. The blue screen remains for 30 secs to 1 min and then gets back to the ADV Search screen. It repeats for every selection of attribute on the users Adv Search screen.

I cleared Documentum cache (deleted Documentum folder under the folder with user's Used ID), Java cache and IE browser cache. Also updated Java 6 from update 17 to 37. It did not help.

Please share your knowledge and experiences for figuring this out.

Thanks.

ta

DCTM_Guru

Which version of IE?  Also, downgrade to Java 1.6.0_27.  This is the latest version of JRE that has been tested/supported by EMC.  Using newer versions of Java may cause problems.