Documentum works very slow

Hello Experts,

We have several documentum deployments in different networks. Unfortunately one of them works very slowly. It was very fast when the it was installed for the first time, but then our customer changed their network configurations. Since then the system works very slow. There are no error log and no problems. Especially login with dmadmin (install owner) takes about a minute. But it takes much less time for other users. Please share you experiences to find out the issue.

Thanks in advance

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DCTM_Guru

"our customer changed their network configurations"

- First find out what they changed in their network settings

" Especially login with dmadmin (install owner) takes about a minute. But it takes much less time for other users."

- Since login problem isnt a general problem overall, then I dont think its an issue with LDAP server. Check how dmadmin is getting authenticated (eg OS or domain). If domain, the server might not be connecting to domain controller correctly.

Imran_Yusubov

"our customer changed their network configurations"

- First find out what they changed in their network settings

The network was changed from 192.168.4_ to 192.168.34._ .

" Especially login with dmadmin (install owner) takes about a minute. But it takes much less time for other users."

There is no LDAP, and the install owner is authenticated by CS OS and there was no change. In fact they have domain for the end users but our servers are not on domain.

Johnny, what else can I check?

DCTM_Guru

Last resort - dfc trace. You can see where how long each action takes.