Problem saving Word Documents DeskSite 8.1

I'm having a problem with Word document saving in DeskSite 8.1. Any help or suggestions would be very welcome.

The steps to reproduce the error are:

* Open an imported Word document from DeskSite
* Make a change to the document
* Select Save (i.e. non-local save)
* Operating System "Save As" dialog appears prompting the user to save to c:\NrPortbl\1444_1.doc (for example)
* Error message is displayed saying that the document could not be saved (see below for exact text)
Note: If the relevant document in c:\NrPortbl is copied and opened at this point then then it can be seen that the change has actually been written to the local file so the failure is presumably being reported by the WorkSite server.
* If the document is then closed this time without saving then 'QuickView'ed in DeskSite then it can be seen that the document change has been written back to WorkSite.

Client: DeskSite 8.1 on Windows XP with Word2003
Server: WorkSite 8.1 Beta (apparently, although Database Admin reports version 8.0.16) on Windows Server 2003

Notes
Document echoing was on for the DB but is now turned off.
Opening, Editing & Saving an Excel document work fine.
Saving was working OK but has stopped for some unknown reason.
Word 2003 SP1 has been installed and SP2 has been installed and uninstalled.

Error Message:
---------------------------
WorkSite Office Integration
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The save was not completed. This may be because the format selected for the document was not installed, the save was cancelled, or another reason.
---------------------------
OK
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Thanks in advance for any help

Neil McLaughlin

Edited by neilm on 12/05/05 11:38 AM (server time).

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Comments

Bhargav Coca

We had the same problem, but the problem was consistent for us, I mean it was occuring in the Excel too. We actually contacted support and they have suggested us to include a dll in the windows registry which did the trick. But i see that your problem is far more distinct than ours. Did you try creating a New document and push it on to database and then try modifying that and save it. It works sometime. Elase i would suggest to open a case for it.
Thank you

neilm

Thanks for the suggestions - the problem happens with both new and old documents

Some further information is that I've tried uninstalling and re-installing both DeskSite and Office.

Regards

Neil

neilm

For completeness ...

The problem was resolved by Interwoven support here in the UK. Here is their description of the problem:

"There's another 3rd-party product called Interse Information Tagging v4.3 installed - this conflicted with WorkSite's integration with MS Office.

When a File -> Save operation is performed an event is triggered which WorkSite traps, as does the Interse product, hence the local file save dialog.

The temporary workaround, or resolution, is either to uninstall the Interse product, or disable the Word add-in in the registry so that it doesn't get loaded when Word starts up."

They also suggested that the 3rd party add-in handles the Word event in a less-than friendly way as mutiple add-ins should be able to hook into the same Word event.

A big thanks to Interwoven support!

Regards

Neil