Unable to Initiate Workflow using Email Inbound

Hi,

I have designed a Workflow which uses Email Inbound Initiate

Workflow is getting kicked off when a normal email is received

But when Attachments are mapped in "Inbound Initiate" , listener is not working with the below error:

2013-02-19 13:40:36,928 ERROR com.documentum.bps.email.inbound.runtime.EmailTask Error while storing in MessageStore

com.documentum.bps.inbound.messageStore.MessageStoreException: com.documentum.bps.inbound.MappingRuleEvaluationException: java.lang.ClassCastException: java.io.ByteArrayInputStream cannot be cast to javax.mail.Multipart

at com.documentum.bps.inbound.messageStore.MessageStoreProducer.writeMessage(MessageStoreProducer.java:93)

at com.documentum.bps.inbound.AbstractTask.writeToMessageStore(AbstractTask.java:430)

at com.documentum.bps.inbound.AbstractTask.writeToMessageStore(AbstractTask.java:405)

at com.documentum.bps.inbound.AbstractTask.handleMsgProcessingFailure(AbstractTask.java:354)

at com.documentum.bps.inbound.AbstractTask.run(AbstractTask.java:100)

at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)

at java.lang.Thread.run(Thread.java:662)

Caused by: com.documentum.bps.inbound.MappingRuleEvaluationException: java.lang.ClassCastException: java.io.ByteArrayInputStream cannot be cast to javax.mail.Multipart

at com.documentum.bps.inbound.AbstractTask.executeServiceForInitiate(AbstractTask.java:251)

at com.documentum.bps.inbound.AbstractTask.startProcessInstance(AbstractTask.java:212)

at com.documentum.bps.inbound.AbstractTask.processMessage(AbstractTask.java:190)

at com.documentum.bps.inbound.AbstractTask.run(AbstractTask.java:92)

... 3 more

Caused by: java.lang.ClassCastException: java.io.ByteArrayInputStream cannot be cast to javax.mail.Multipart

at com.documentum.bps.email.EmailUtils.getAttachmentsFromMultipart(EmailUtils.java:253)

at com.documentum.bps.email.EmailUtils.getAttachments(EmailUtils.java:206)

at com.documentum.bps.email.EmailMessageValueExtractor.getAttachmentNodeData(EmailMessageValueExtractor.java:186)

at com.documentum.bps.email.EmailMessageValueExtractor.getValue(EmailMessageValueExtractor.java:123)

at com.documentum.bps.email.inbound.runtime.EmailTask.getInputNodeValue(EmailTask.java:141)

at com.documentum.bps.inbound.AbstractTask.executeInputMappingRules(AbstractTask.java:288)

at com.documentum.bps.inbound.AbstractTask.executeServiceForInitiate(AbstractTask.java:245)

... 6 more

2013-02-19 13:40:36,930 ERROR com.documentum.bps.services.DfLoggerEventListener Error Message for process id - 4b8d53bb80479051: activityId - 4c8d53bb804794e3 workflowid - 4d8d53bb8000ad4e: workitemid - 4d8d53bb8000ad4e: exception message - com.documentum.bps.inbound.MappingRuleEvaluationException: java.lang.ClassCastException: java.io.ByteArrayInputStream cannot be cast to javax.mail.Multipart

A25 STORE 1109 +FLAGS (\Seen)

Please suggest the possible resolution

Mapping.png

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Comments

DCTM_Guru

Try creating single instance of email inbound attachment (on left side).

I dont you can map attachment [All] to attachment [0]

Chandrika

Hi Johnny,

I tried creating the same, but its giving the same exception

DCTM_Guru

Does your workflow work if you do not map attachments - meaning email body can still be imported? Just trying to isolate the issue.

Alvaro_de_Andres

Try mapping the content type, this is currently working:

Chandrika

Hi Johnny,

Thanks for your reply

I was uisng Form as package so I didnot map Email Body to Content, I tried using dm_document as package and tried mapping Email Body to Content, this also failed

Where as it is working in "Debug Mode"

So when its trying to start actual workflow, listener is not able to handle Content

Am I missing any encoding kind of thing?

Also If I want to map some custom attributes by using some data from Email (Additional Headers), how do I do that?

Thanks in Advance

DCTM_Guru

May I suggest you try to do one thing at a time. Can you get email attachment to map to the package (assuming dm_document type)? What value are you assigning to content type? I would try to hard code it first.