PDF viewer doesn't work in xCP 2.0 application

antey

Hi!

We created custom web-application based on xCP 2.0 platform. There is a standard  document viewer at one page, but it seems to be non-working. When user selects a document in documents tree (PDF or doc for instance), a standard viewer appears. But it doesn't show a preview of the document. Instead of this it displays a message: "Content not yet available. Please, try again". Localhost.log  (Tomcat log file) contains the error:

Mar 19, 2013 6:58:17 PM org.apache.catalina.core.StandardWrapperValve invoke

SEVERE: Servlet.service() for servlet [dispatcherServlet] in context with path [/JWF_xcp_mockup] threw exception [Request processing failed; nested exception is com.emc.xcp.ivf.RealTimeRenditionException: Request failed: null] with root cause

com.emc.xcp.ivf.RealTimeRenditionException: Request failed: null

    at com.emc.xcp.ivf.util.PageRenditionsUtil.doRealTimeRenditionGeneration(PageRenditionsUtil.java:465)

    at com.emc.xcp.ivf.util.PageRenditionsUtil.getDocumentPages(PageRenditionsUtil.java:102)

    at com.emc.xcp.ivf.runtime.ViewerFrameworkController.getDocumentPages(ViewerFrameworkController.java:656)

    at com.emc.xcp.ivf.services.ViewerController.getDocumentPages(ViewerController.java:719)

    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

    at java.lang.reflect.Method.invoke(Unknown Source)

    at org.springframework.web.bind.annotation.support.HandlerMethodInvoker.invokeHandlerMethod(HandlerMethodInvoker.java:176)

    at org.springframework.web.servlet.mvc.annotation.AnnotationMethodHandlerAdapter.invokeHandlerMethod(AnnotationMethodHandlerAdapter.java:436)

    at org.springframework.web.servlet.mvc.annotation.AnnotationMethodHandlerAdapter.handle(AnnotationMethodHandlerAdapter.java:424)

    at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:923)

    at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:852)

    at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:882)

    at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:778)

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:621)

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)

    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)

    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

    at org.springframework.web.filter.HiddenHttpMethodFilter.doFilterInternal(HiddenHttpMethodFilter.java:77)

    at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)

    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:311)

    at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:116)

    at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:83)

    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)

    at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:113)

    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)

    at org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:101)

    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)

    at org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:113)

    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)

    at org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:54)

    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)

    at org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:45)

    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)

    at org.springframework.security.web.authentication.www.BasicAuthenticationFilter.doFilter(BasicAuthenticationFilter.java:150)

    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)

    at org.springframework.security.web.authentication.ui.DefaultLoginPageGeneratingFilter.doFilter(DefaultLoginPageGeneratingFilter.java:91)

    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)

    at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:182)

    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)

    at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:105)

    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)

    at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:87)

    at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:323)

    at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:173)

    at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)

    at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:259)

    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

    at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:83)

    at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)

    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

    at com.emc.xcp.ui.LocaleFilter.doFilter(LocaleFilter.java:25)

    at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)

    at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:259)

    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

    at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:88)

    at com.emc.xcp.services.web.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:29)

    at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)

    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:225)

    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)

    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)

    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)

    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)

    at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)

    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)

    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)

    at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1001)

    at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:585)

    at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:312)

    at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)

    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

    at java.lang.Thread.run(Unknown Source)

Does anybody face this problem? What can cause it?

Thanks in advance.

antey

I have found a solution by myself. One of the hosts with Content Transforamation Services installed on it had a wrong time zone. Changing timezone to the right one solved the problem.

antey

I have found a solution by myself. One of the hosts with Content Transforamation Services installed on it had a wrong time zone. Changing timezone to the right one solved the problem.

Imran_Yusubov

Hello,

could you please share your configuration details. I have never used CTS and facing the same error. I don't think it is time related in my environment because everything is on the same host. I don't know which point I am missing. The DA says CTS is up and running and I have added it to xCP env config as well but still not working. Is there anything else I have to do?

thanks in advance

Ela

Hello guys,
xCP 16.4. Viewer stopped to display Office documents with the same error. Renditions are generated and you can access it. But no display on viewer.

Thanks

community

Hi,

Check whether xCP supported rendition are generated for that document.

1. Login into DA, navigate to your document, right click and right click "view" --> "Rendition" click on it
2. were you able to see "JPEG Low Resolution ...." something like this thumbnail object ?

If you see that thumbnail means no issue you should able to see preview from xCP application preview widget,

if still not work, post your fiddler logs for this particular action only