Access to the work Area

Raj_iw

HI,

Our access to the teamsite is controlled by AD. We have a user who is moving from one work area to another.
We changed his Active Directory group to the new work area. For some reason when he logs in it does not
give him access to new work area, it says contact Admin. Even his DB table entries seem to be OK.

I was wondering is there anything else we need to look at. thanks in advance.

Tbag

When you say "Even his DB table entries seem to be OK" . . .are you referring to the Entity DB in TeamSite? Because that'd be the first place I'd look.

I'm not familiar with AD, but is it possible there's a caching issue between TeamSite and AD? If the problem doesn't resolve itself in a day, try deleting the user and then adding him back in; though depending on your TS version, you may want to wait until after hours to delete him. On a previous Solaris/TS6.5 implementation I ran, deleting a user would often cause TeamSite to blow up.