TS Admin GUI throwing error

Hi,
I'm facing a problem with my TS production server.
When I try to fetch users through the TS Admin GUI, I get "HTTP Status 500 - " error. It throws the following exception in the Admin UI page. Earlier a similar scenario was resolved through a recycle of TS server. However, Since its a production server, its not easy to do that all the time. Sometimes this occurs during a recycle of TS Server.
Any help/thoughts on this.

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

com.interwoven.api.utility.IWInternalError: user lookup failed with error code 930
at sun.rmi.transport.StreamRemoteCall.exceptionReceivedFromServer(StreamRemoteCall.java:257)
at sun.rmi.transport.StreamRemoteCall.executeCall(StreamRemoteCall.java:232)
at sun.rmi.server.UnicastRef.invoke(UnicastRef.java:135)
at com.interwoven.api.access.IWUserRemoterImpl_Stub.lookupByName(IWUserRemoterImpl_Stub.java:101)
at com.interwoven.api.access.IWUser.lookupByName(IWUser.java:58)
at com.interwoven.api.access.IWUser.lookupByName(IWUser.java:77)
at com.interwoven.teamsite.admin.EditRolesServlet.doGet(EditRolesServlet.java:99)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
at com.interwoven.framework.base.FrameworkServlet.service(FrameworkServlet.java:66)
at com.interwoven.framework.auth.AuthServlet.service(AuthServlet.java:96)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:256)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2415)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:171)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:172)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:223)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:594)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:392)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:565)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:619)
at java.lang.Thread.run(Thread.java:512)

Thanks in advance.
TS 6.0 AIX 5.2

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Comments

taiyo

Exact same problem that I have --- would be great to get a comment from IW on this one.

Thanks,

taiyo

ccprofessional

Have you tried rebuilding the webapp? install_webapps.ipl -i -f

If that doesnt fix it, ask iw support for details of bug# 61503 - maybe its the same thing

aby_sam

We had logged a call with IW suopport. After their analysis, they wanted us to upgrade to TS 6.1 (which is not possible in the immediate future due to lots of customizations in our application). So we still face this problem. We still resolve this issue by rebooting the AIX server.

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