Hi Team,
I am getting the following error when I am trying to open the document via Documentum Administrator 7.1
[DM_STORAGE_E_BAD_TICKET]error: "Use of invalid ticket for storage object with name filestore_01; storage may be improperly configured. Ticket was 0000000080204ccf. Data Ticket was 1."
I troubleshooted the issue in the following ways but yet to find the solution.
1. Tried to access the filestore_1 path from the Content Server host and it is accessible. Also, we are able to create/delete the document from the CS host to the filestore_1 path
2. Checked the JMS and it is up and running. ACS also is running
3. Ran dm_consistency_checker job
Please note that we are able to open the job's log file but however, we are facing issue while opening rest of the documents.
Your timely help is highly appreciated.
Thanks,
Sabari