Download error on TIFF assets for user groups

System

Our MediaBin has multiple user groups defined. For one set of users, when a download is requested of a JPG original, the task processes and a JPG file is delivered. However, if this set of users requests a download of a TIFF original using the same download task, the file is delivered with no extension and will place an .xml extension on the file when saved. The task is built with the JPG encoder and the "add default extension" box is checked.

lyman

I am presuming the issue arises with the (Get Original) task. The problem is that assets that are inserted via an XML export (the most usual case for this is assets populated via the Syndication Manager, but it is possible to do this "by hand"), actually store an original file that is the XML file and not as one would expect the JPEG, Tiff, etc. The only workaround available in these cases is to use the (None) task.

I agree that it is confusing and I will try to get this added to our next feature list.

Cheers,

Lyman Hurd