D2ApplyRetentionMethod failing

Sahil2017

We apply retention thru lifecycle promote with action - apply method: D2ApplyRetentionMethod. When we restart JMS, the promote and apply retention works fine on the first document. After that it fails with error: [DM_SESSION_E_AUTH_FAIL]error: "Authentication failed for user xxxxx with docbase

We have to restart JMS so that it works again but breaks after.

We provided DFC privileged client in JMS and D2 but still no luck. Any thoughts please ?

Find more posts tagged with

Note:

If there are Accepted Answers, those will be shown by default. You can switch to 'All Replies' by selecting the tab below.

Accepted answers

David Sciuto

I noticed that you posted the following question on the forums over 30 days ago and it has received no response. Please let me know if your issue was resolved elsewhere, or if you still have the issue and require our assistance. Either way, your question and its resolution are important. We want to help.

I want to ensure that you have no additional questions before I mark the question as “resolved.” Please let me know.

David Sciuto
OpenText Community Management
Online Support Customer Experience

All comments

David Sciuto

I want to ensure that you have no additional questions before I mark the question as “resolved.” Please let me know.

David Sciuto
OpenText Community Management
Online Support Customer Experience

SJonckheere_

Hi how did you resolve this issue? We currently experience the same