Unable to Login to Mediabin Website after the upgrade

We upgraded from 4.5.1 to 4.5.3 Build 15. The windows client works beautifully but we can't connect to the site and get this message "Unable to connect to server. Reason: The requested object does not exist. (0x80040405).

It only connects If we put the site on our "Local Intranet" or "Trusted site" and connects using the credentials of the current Windows user.

When I look at the audit logs in the Enterprise Manager for the failed attempts, instead of seeing the users credentials, I see NT AUTHORITY\ANONYMOUS LOGON account.

Can anyone help please!?

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msrinivas

Let me understand this correctly. You are able to connect thru windows native client and enterprise manager is up. So the server is running. You are not able to connect through the web client.

If that is correct, then is your webserver inside or outside the firewall? Did you upgrade the web client also when you upgraded the MB server. This MUST be done. Is ASP.NET enabled on the webserver?

mediabin_mimo

Thanks for the reply, in regards to your questions -

Users are able to connect with the MediaBin Client, and the enterprise manager is up and running. It appears to just be a problem with the actual Web Client.

The webserver is inside the firewall (most of the people accessing it are behind this as well). ASP.NET is installed on the webserver.

Now as for the server version, i'm not so sure how to check the actual subversion thats installed... in Add/Remove Programs when i check the "Support information" on MediaBin Web Client it says version "4.5". So i'm unsure if this is 4.5.1 or 4.5.3. Unfortunately the guy who did the install has gone on vacation for a while, so i'm struggling to try and get this resolved. Any help would be appreciated.

Thanks.

msrinivas

When you type in the URL for the web client you should see the version in the text that appears at the bottom of the page.

Phead2

It sounds like you have the site configured to use windows integrated logon. This is something that is set in the global.asa file in the root of web site files. Worth taking a look at...

mediabin_mimo

Ok, i have confirmed the Web Application has been upgraded to 4.5.3 Build 15, so its on-par with the others.

As well, we are using Windows integrated logon, its set in IIS, as well as in the Global.asa (set to True)

Phead2

Assuming the user is logged in to the appropriate account, are you using the fully qualified domain name in the url (http://servername.domainname/mediabin)? If so the logged in user's name will not be used. If you want to force users to be prompted for their username and password clear the checkbox allowing for anonymous access to the site (in IIS). Otherwise when using the fully qualified domain name they will access the site using the anonymous account. Best thing to do is use only the server name in the url (only works on LANs when using your internal DNS obviously)...

This is all assuming you want to use integrated logon, otherwise you could just turn it off and use a logon page (which you can customize to hide the domain/mb server fields if you like).