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File Imports

System

I upgraded by JVM to 1.4.2_12 and now get a "Java Not found on this machine" error when I try and import files.

It does this against both TS6.1 and TS6.7

I tried reverting back to an earlier JVM version but it did not solve the problem.

A customer has this issue as well.

Any assistance gratefully recieved. Support seem pretty stumped as well.

Simon

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Comments

msrinivas

I am assuming you did it on the client machine and not on the actual TeamSite server. In that case, did you try restarting the client machine and did you try accessing any other similar java-enabled pages?

HTH.

Migrateduser

Thanks for your response.

Yes I was trying to import on a client machine (windows xp service pack2). Machine has been rebooted a few times!

If I go www.java.com and use their validator tool (http://www.java.com/en/download/installed.jsp) it verifys my instalation.

msrinivas

IE/Firefox? Client env supported for TS6.7 is Windows XP SP2 IE 6.0 SP2 SunJVM 1.4.2. Make sure you have all your stars aligned.

Migrateduser

yes IE6 sp 2 with JVM 1.4.2

Migrateduser

I have a user who is seeing this same problem. Same JVM version. Did you ever find a resolution?

boopath

First Check the Classpath and path in the environment varaibles set to the latest versions installed.

If its fine try this option:
Pls. goto Control Panel, there you might be seeing an option named "java" OR "Java-Plugins".
If an option available is "Java-Plugins", then follow the steps given below;
1.Double click on it
2.Go to the 3rd tab "Browser"
3.Uncheck all the check boxes (browser types)
4.Click Apply
5.Open a new browser window to login to TeamSite and check the Import File functionality.

If an option available is "Java", then follow the steps given below;
1.Double click on it
2.Goto "Advanced" tab of JAVA security panel
3.Goto tag support
4.Uncheck the "Internet Explorer" option
5.Click Apply
6.Open a new browser window to login to TeamSite and check the Import File functionality.

pnair

To avoid this asset import problem, You need to install Microsoft JVM on your local m/c.

Pls follow the below procedure and try.

A) close all windows

Pls goto http://www.softwarepatch.com/windows/javavm.html
C) click on [Click here to Download] link.
D) wait for 10 to 15 secs.
E) It will ask you to download one exe file.
F) save it to your desk top
G) double click on the exe file and follow the installation procedure and restart the local m/c.
H) once installation is over pls follow the below procedure.

Pls. goto Control Panel, there you might be seeing an option named "java" OR "Java-Plugins".

If an option available is "Java-Plugins", then follow the steps given below;

1.Double click on it
2.Go to the 3rd tab "Browser"
3.Uncheck all the check boxes (browser types)
4.Click Apply
5.Open a new browser window to login to TeamSite and check the Import File functionality.

If an option available is "Java", then follow the steps given below;

1.Double click on it
2.Goto "Advanced" tab of JAVA security panel
3.Goto tag support
4.Uncheck the "Internet Explorer" option
5.Click Apply
6.Open a new browser window to login to TeamSite and check the Import File functionality.

prem_pratick

You can try the below

To avoid this asset import problem, You need to install Microsoft JVM on your local m/c.

Pls follow the below procedure and try.

A) close all windows