Intermittent workarea access problems

Environment: TeamSite 6.5.0 SP1 on W2K Server (VMWare instance).

We've been experiencing intermittent errors on our production TeamSite box. The symptom is that for periods of time TeamSite will refuse to let users edit or submit files (this affects all users at the same time). We have been using this workarea successfully for the last month or so.

The symptoms are:

When a user, logged in as an Administrator, attempted to edit a generated file she received a TeamSite Error dialog: "Not a writable workarea: [path to workarea]". This file was already locked from a previous edit yet she couldn't open it for editing again.
"You do not have permission to read [path to workarea]" is displayed at the top of the file browser view with a blue icon containing an 'I' when the TeamSite server switches from operating normally to the error state. I was logged in, able to preview and edit files, and suddenly I couldn't.
When I logout, login again and attempt to navigate back to the workarea it appears greyed out and inaccessible. Eventually I am able to get into this workarea again.
After the "Interwoven TeamSite" service was restarted on this box I logged out, logged back in again and got the message "You do not have permission to read [path to workarea]" displayed at the top of the file browser view, and an IE warning dialog containing the text "ASSERTION FAILED: unable to locate node [path to directory in workarea]" popped up.

Has anyone seen this before, and/or have any recommendations as to where we can start looking to find the cause and fix it? It seems to come right after some time (30 mins to a couple of hours) for no discernible reason if we simply keep trying every now and then, but this behaviour is a serious problem for people trying to do any work with TeamSite.

I have screenshots of the above errors if that would be useful to anyone.

Cheers,
Koryn

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Comments

bder6152

Good morning,
We are experiencing a similar issue within the same env, but no VMWare. Any updates?

Be well,
-Y

bder6152

Good morning,
We are experiencing a similar issue within the same env, but no VMWare. Any updates?

Be well,
-Y

koryn

Well, after upgrading to TeamSite 6.5 SP2 (as suggested by IW support) we're no longer experiencing the problem.

On the one hand we've obviously happy about this, but on the other hand bugs that vanish for no apparent reason worry me. I couldn't find anything in the SP2 release notes that seemed to relate to this problem, so there was no reason for us to believe that the upgrade would fix it.

Fingers crossed that it has been fixed and isn't simply dormant.

Cheers,
Koryn

HMOO

We are experiencing this problem and we have SP2 installed. Are there any other potential solutions out there? I'm pretty sure we have a ticket open with iw support, but it's hasn't really gotten us anywhere.

Thanks a lot,
John

koryn

Further information: after several months with no problems, this issue showed up again.

It happened while there were known network issues affecting the Active Directory domain controllers, so our best guess is that the TeamSite server wasn't able to verify user membership in the domain groups that control file permissions. While this was happening there were inexplicable errors accessing files, e.g. I was unable to open a file for editing that I had created and had full permissions for.

After a couple of (frustrating!) hours trying to diagnose what was wrong, the condition cleared by itself. This appeared to coincide with the network problems being fixed.

Cheers,
Koryn